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Service Manager

MADHUS GARAGE EQUIPMENTS PVT. LTD.

5 - 10 years

|

0 Lacs

kolkata west bengal noida gurugram delhi

Posted:10 hours ago| Platform: Shine logo

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Skills Required

communication skills training team management coordination compliance management mentoring team handling collaboration service management

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Team Management: Lead, mentor, and manage a team of service technicians, ensuring their continuous development and performance.
Customer Service: Ensure the highest level of customer satisfaction by promptly addressing customer inquiries, complaints, and service requests.
Service Operations: Oversee all service operations, including scheduling, dispatching, and quality control to ensure timely and effective service delivery.
Training and Development: Implement training programs for service technicians to enhance their skills and knowledge, ensuring they stay updated with the latest industry standards and technologies.
Diagnostic Support: Develop and maintain standard operating procedures (SOPs) for pre-visit diagnosis and troubleshooting, ensuring efficient service visits.
Mentorship Program: Establish and manage a mentorship program for junior engineers to foster their professional growth and development.
Technical Hotline: Set up and manage a technical hotline to provide immediate support and guidance to clients and service technicians.
Performance Monitoring: Monitor and analyze key performance indicators (KPIs) to ensure service excellence and identify areas for improvement.
Collaboration: Work closely with other departments to ensure seamless operations and customer satisfaction.
Inventory Management: Oversee the management of service parts and tools inventory, ensuring availability and proper utilization.
Compliance: Ensure all service activities comply with industry regulations and company policies.

More Jobs at MADHUS GARAGE EQUIPMENTS PVT. LTD.

Service Manager

kolkata, west bengal, noida, gurugram, delhi

INR 0 - 0 Lacs

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MADHUS GARAGE EQUIPMENTS PVT. LTD.

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