Service Manager

Shree Dev Honda

1 - 3 years

0 - 1 Lacs

meerut

Posted:9 hours ago| Platform: GlassDoor logo

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Skills Required

service documentation training development reports engineering maintenance leadership communication management

Work Mode

On-site

Job Type

Full Time

Job Description

Position: Service Supervisor
Location: Sardhana
Department: Service
Industry Preference: Two-Wheeler (Mandatory)

Key Roles & Responsibilities:

Supervise daily workshop operations and allocate jobs to technicians as per skill and priority.
Ensure adherence to Honda’s standard repair & service guidelines.
Monitor service quality, turnaround time (TAT), and workshop productivity.
Handle customer interactions related to service issues, complaints, and escalations.
Coordinate with the Parts Department for timely availability of spares.
Ensure proper documentation of job cards, service records, and warranty claims.
Conduct periodic training and skill development for technicians.
Implement safety practices and maintain workshop discipline.
Achieve monthly service revenue and customer satisfaction targets.
Prepare and submit service performance reports to management.

Candidate Requirements:

Experience: Minimum 1–3 years in two-wheeler service operations (Honda, Hero, TVS, Bajaj, Suzuki, Yamaha, etc.).
Qualification: Diploma / Degree in Automobile or Mechanical Engineering preferred.
Strong knowledge of two-wheeler repair & maintenance processes.
Good leadership, communication, and problem-solving skills.
Ability to handle customer complaints and provide effective solutions.
Familiarity with Dealer Management System (DMS) & MS Office.

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹15,000.00 per month

Work Location: In person

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