Territory Service Manager

Amor Management Consultants

4 - 9 years

7 - 12 Lacs

hubli bengaluru raipur

Posted:8 hours ago| Platform:

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Skills Required

service customer support after sales service commercial vehicle

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Manage and supervise service operations within the territory, ensuring compliance with quality standards and service level agreements.
Cultivate and sustain robust relationships with key customers, addressing their service requirements to ensure customer retention.
Implementation of AL process changes and improvements across dealerships.
New product establishment in the market in terms of executing Driver trainings, Back to back trails and complaint resolution.
Monitor and analyze key performance indicators (KPIs) such as TAT, repeat jobs, AL-Helpline, revenue streams, job cards, and claims processing to assess service performance. Identify areas for improvement and implement corrective actions as needed.
Product Performance reports Capture and share field failures and co-ordinate for Joint inspection in identification of root-cause and corrective action.
Product campaigns Drive the dealerships in completion of product campaigs for the vehicles involved.
Warranty and process audits at dealerships to ensure process adherence.

Preferred candidate profile

From the perspective of the commercial vehicle manufacturing industry

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