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Territory Service Manager

Territory Service Manager

Maruti True Value

2 - 7 years

5 - 10 Lacs

Guwahati Kolkata Chandigarh Indore Dehradun New Delhi Lucknow Ranchi Chennai Jaipur

Posted:6 hours ago| Platform:

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Skills Required

Financial statements Automobile Head Business Development Dealer management SAS Customer retention Data analytics Customer experience Business partnering Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for

Territory Service Manager,

for a full-time role in MSIL, who have the passion to change the landscape of the Automobile industry,

Here are the roles that will be offered to the selected candidate:

1. Business Growth Aspects

Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.
Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.

2. Technical Aspects

Handling critical customer complaints and technical issues of the territory
Managing technical campaigns and recalls
Escalation of product feedback at Head office
Improving customer experience by implementation of SAS in workshops
Assisting dealerships in reducing system and process related inefficiencies

Qualifications

B.E/ B.Tech with specialization in (Mechanical, Automobile, Electronics& Electrical)

Work Experience

2-7 years

TECHNICAL COMPETENCIES

Understanding of Latest tools & technology - Application & Implementation
Financial Acumen (Understanding Financial Statements, Working Capital, Profitability)
Channel/Dealer Management Skills and Business Partnering
Territory Mapping and Customer/ Data Analytics

BEHAVIORAL COMPETENCIES

Target orientation & pressure handling Ability
Effective Communication, Influential & Negotiation skill
Sense of accountability and responsibility
Creativity, innovation, and problem solving

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