Territory Service Manager

As a Territory Service Manager in the automotive industry, you will be responsible for overseeing the service operations within a given territory. Your role will entail a deep understanding of automotive maintenance and repair business development, coupled with exceptional customer service skills. Your primary focus will be to ensure the efficient and effective delivery of services to customers, thereby maintaining a high level of customer satisfaction. You will manage and oversee the service operations in the designated territory, develop and execute service strategies to enhance customer satisfaction and stimulate business growth. Collaboration with the sales and marketing teams to discover new business prospects and broaden the customer base will be a key aspect of your responsibilities. Ensuring that service operations meet or surpass established service standards and promptly addressing customer issues will also fall under your purview. Monitoring and analyzing service performance metrics to pinpoint areas for enhancement and implementing corrective measures will be crucial. You will be tasked with training and nurturing service technicians to guarantee a high level of technical proficiency and customer service. Moreover, managing and controlling service budgets encompassing labor, parts, and inventory will be essential. The ideal candidate should possess a Bachelor's degree and Diploma in Automotive Technology or a related field. Proven experience in the automotive service industry, emphasizing customer service, is a prerequisite for this role. Exceptional leadership and management skills are required to motivate and cultivate a cohesive team. A robust understanding of automotive maintenance and repair procedures is essential, along with the ability to analyze and interpret service performance metrics to devise improvement strategies. Strong communication and interpersonal skills are vital, enabling you to establish rapport and maintain effective relationships with customers and service technicians. Demonstrating a high level of professionalism and a dedication to delivering exceptional customer service is paramount. Possession of a valid driver's license and a willingness to travel within the assigned territory are also necessary. This is a Full-time position, and proficiency in English and Malayalam is preferred. The work location is in person.,