Territory Service Manager

Job Description
If you have travelled in India, taken a route to anywhere around this great nation, chances are you’ve driven with us. For over four decades now, Maruti Suzuki cars have been going places. A Joint Venture Agreement with Suzuki Motor Corporation of Japan in 1982 laid the foundations of Maruti Suzuki that we all see today. Today, Maruti Suzuki alone makes more than 2 million Maruti Suzuki family cars every year. We drive up head and shoulders above every major global auto company. We have built our story with a belief in small cars for a big future. The Maruti Suzuki journey has been nothing less than spectacular. We are looking for Territory Service Manager, for a full-time role in MSIL, who have the passion to change the landscape of the Automobile industry, Here are the roles that will be offered to the selected candidate: 1. Business Growth Aspects Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc. Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio. Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory. 2. Technical Aspects Handling critical customer complaints and technical issues of the territory Managing technical campaigns and recalls Escalation of product feedback at Head office Improving customer experience by implementation of SAS in workshops Assisting dealerships in reducing system and process related inefficiencies Qualifications B.E/ B.Tech with specialization in (Mechanical, Automobile, Electronics& Electrical) Work Experience 2-7 years TECHNICAL COMPETENCIES Understanding of Latest tools & technology - Application & Implementation Financial Acumen (Understanding Financial Statements, Working Capital, Profitability) Channel/Dealer Management Skills and Business Partnering Territory Mapping and Customer/ Data Analytics BEHAVIORAL COMPETENCIES Target orientation & pressure handling Ability Effective Communication, Influential & Negotiation skill Sense of accountability and responsibility Creativity, innovation, and problem solving