Territory Service Manager

Position Title:

Grade:

Purpose of the Role

MRI & CT

Ideal Profile

Educational Qualification:

• Essential:

  Graduate Engineer / Diploma Engineer

• Preferred:

Total Experience Required:

Functional / Technical Expertise:

• Expertise in handling

  CT or MRI systems independently

• Thorough technical knowledge of the product
  
• Ability to analyze and diagnose problems
  
• Good communication and confident customer handling skills
  
• Knowledge of

  technical specifications

  and working of various machines and components
• Basic knowledge of

  import distribution

• Willingness to work

  inter-region & intra-region

  based on field exigencies

Behavioral / Leadership Competencies:

• Planning & Organising
  
• Problem Solving
  
• Communication
  
• Self Awareness
  
• Interpersonal Relationships
  

Main Responsibilities

4.1 Business Accountability

• Responsible for installation and commissioning of products
  
• Generate service revenue from allocated customers through

  AMC / CMC

  , repairs, service, and spare parts sales to achieve financial targets
• Provide customer service on a

  24x7 basis

  when required
• Provide application support and technical expertise to demonstrate product functions as per customer needs
  
• Troubleshoot, analyze, and diagnose product problems
  
• Repair products in a time-bound manner
  
• Understand customer needs and respond effectively
  
• Prepare, submit, and track

  maintenance contracts

• Assist sales activities through

  product demonstrations and clarifications

4.2 Planning

• Timely planning of inventory
  
• Timely submission of spare parts quotations and coordinate with customer and commercial team for dispatch
  
• Manage and submit

  Service and MIS reports

  on time
• Ensure timely

  collection of dues

4.3 Skill Development

• Continuously improve technical and behavioral knowledge through training
  
• Ability to read and understand technical documents
  

Products Handled:

Key Performance Indicators

• Maintain accurate records of customer installations
  
• Support regions with demos, training, and selling tools
  
• Focus on generating

  AMCs

  from customers
• Generate revenue through

  spare parts and accessory sales

• Maintain sufficient inventory for quick billing
  
• Ensure

  timely book-to-bill conversion

• Ensure

  warranty to AMC conversion

  on time
• Collect

  100% advance in CMC and spare sales

• Submit

  Monthly Service Activity Reports

  on time

Key Interactions

With WhomFrequencyNature of InteractionExternal – Customers / Principals / Vendors

Working Conditions

• Extensive

  travel across region or India

• Address customer needs on a

  24x7 basis

Authority

People:

Accountability & Challenges

Key Financial Accountabilities:

• Achieve

  Billing Value Add (VA)

  as per set targets
• Plan and achieve

  stretched billing targets

• Ensure

  timely outstanding collections

Major Challenges:

• Enhance

  Customer Satisfaction Levels