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DriveX
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Territory Service Manager

Territory Service Manager

DriveX

7 years

0 Lacs

coimbatore south tamil nadu india

Posted:3 days ago| Platform:

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Skills Required

service development drive efficiency audits training compliance teamwork coaching

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview:

The Territory Manager – Service is responsible for implementing company service standards and policies at pre-ownedvehicle outlets. The role focuses on supporting dealers to enhance service business performance, ensure operationalefficiency, and deliver high levels of customer satisfaction.

Key Responsibilities

Dealer Business Development

Drive service business growth and profitability at dealer workshops.
Improve operational efficiency to enhance customer satisfaction.
Ensure consistent availability of genuine parts from DriveX-approved sources.

Customer Satisfaction & Service Quality

Conduct service process audits and take corrective actions to uphold standards.
Address customer feedback and ensure timely resolution of complaints.
Engage regularly with customers to understand needs and expectations.
Provide on-the-job training to dealer teams on product knowledge, repair standards, and customer handling.

Product Quality & Process Compliance

Monitor workshop operaNons to ensure quick turnaround times.
Maintain 100% pre-owned vehicle cerNficaNon and ensure trouble-free delivery to customers.

Requirements

Qualifications & Experience

Education: Diploma or B.E. in Automobile / Mechanical Engineering.
Experience: 5–7 years in two-wheeler service operaNons and handling dealers.

Technical Skills

Diagnostic & problem-solving ability
Workshop management
AnalyNcal and communicaNon skills
Business acumen

Behavioral Competencies

Customer centric
Teamwork and collaboraNon
EmoNonal intelligence and empathy
Interpersonal and listening skills
Training and coaching capability

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