Territory Service Manager

Department: After-Sales Service Location: Delhi

Reports To: Head – After Sales Job Summary:

Responsible for visiting customer sites, resolving product issues, and ensuring all service tickets in the assigned zone are closed within the defined TAT. 

Key Responsibilities:

 Visit customer sites and resolve technical issues.

 Handle all service-related queries and escalations in the assigned territory.

 Ensure timely ticket closure within TAT.

 Coordinate with internal teams (Spares, Logistics, Technical Support).

 Maintain service and visit reports.

 Provide feedback to the product/R&D team for improvement.

 Support and guide field engineers or technicians.

 Ensure compliance with service and safety standards. 

Qualifications: Diploma or Degree in Electrical/Mechanical/Electronics Engineering.

Experience: 4–8 years in Field Service / After-Sales / Technical Support. Industry Preference: Commercial Kitchen Equipment / Food Automation / Electrical or Mechanical Equipment.

Key Skills:  Technical troubleshooting

 Customer handling

 Communication skills

 Time management

 CRM / Ticket system knowledge

 Willing to travel