Global Support Associate II WFO

Position:

Location:

Experience:

Working Days:

About Us:

NCR Edu services, a leading provider in educational services, delivers a comprehensive suite of solutions including e-tutoring, content development, academic delivery quality management, and extensive back-office support. Dedicated to addressing challenges for educational organizations, instructors, and learners through innovative strategies, the company is focused on enhancing education quality and accessibility. It holds ISO 9001:2015 and ISO 27001:2013 certifications, underscoring its commitment to quality management and information security. With over a decade of experience, NCR Eduservices has made significant contributions to the education sector, improving teaching-learning processes and supporting institutional operations. Boasting a network of over 1,80,000 academic experts, it has empowered more than 500 organizations in 16+ countries to grow and excel.

Job Summary:

As a Global Support Associate, you will be responsible for providing technical and/or customer support to international clients, ensuring smooth operations, resolving issues, and maintaining high support-service standards across channels.

Key Responsibilities:

Depending on the company and process, typical responsibilities include:

• Handle real-time queries from international clients / users via email, chat, and ticketing system.
• Monitor and manage incoming tickets/issues; respond promptly and ensure resolution within SLA.
• Escalate unresolved or critical tickets to higher-level support (Tier 2 / Technical Team) when required.
• Coordinate with internal stakeholders (e.g. technical / product / operations teams) to resolve issues timely and effectively.
• Maintain and update support documentation, logs, and resolution records.
• Ensure adherence to defined SLAs and quality standards.

Qualification & Skill:

Typical requirements employers list for a Global Support Associate role:

• 2-5 years of experience in customer support, global support, helpdesk, or technical support roles.
• Excellent written and verbal communication skills in English; ability to interact with international clients/customers.
• Familiarity with CRM/ticketing tools (such as Freshdesk, Zendesk, Jira, ServiceNow, or similar).
• Basic technical proficiency comfortable navigating web-based applications and performing basic troubleshooting.
• Strong problem-solving skills, ability to take ownership from issue detection through resolution.
• Ability to multitask and work in a fast-paced, global support environment.
• Customer-centric attitude, attention to detail, and process discipline.

Why Join Us?

• Be part of a dynamic team driving smooth and secure online examination experiences.
• Gain exposure to cutting-edge educational technology and real-time operational management.
• Enjoy a supportive work culture that values initiative, collaboration, and growth.

Application Process:

• Send your updated resume to asma.banu@jobors.com

Regards,

Asma Banu II HR Executive

8686309244

Asma.banu@jobors.com