Global Sales Support Analyst – Commercial – Logistics

Job Purpose

Job Accountabilities

Process Support & Adoption Support

• Support Super Users & End Users on Process and Systems for Refreshers and New Features
• Provide Support to New Users as Business Expands and new Team members join the journey
• Keep Identifying System enhancement needs as Regions Evolve and their needs change
• Engaging with the Global Commercial Team Design, Deploy and support Cross Capability Services
• Documenting New Processes across functions at Global level as service offerings Expand
• Engaging with Tech Development team to design, develop and deploy the changes
• Help End Users/ Super Users to resolve any issues regarding any new Process, Existing features or any exception
  

Data Quality & Process Compliance

• Regularly manage and monitor the Quality of Data that is being fed into the Systems – Customer mapping, Lead, Opportunity, Workflows, Contract module, Exception and Complaint Module etc.
• Work with MDM team for supporting regular cleansing of Data
• Ensure alignment of Customer Data across Operations, Finance and Commercial
• Generate Aging reports for various parameters and work with End Users to resolve them
• Support any Data cleansing activity within the Systems used by Commercial End users
  

Continuous Improvement

• Work with Vertical Leads and Commercial Heads of Capabilities/Regions to identify and implement more efficient processes
• Collaborate with Commercial End users to identify means and ways of simplifying the Commercial Processes
• Engage with other Functional teams to eliminate unnecessary handovers and manual interventions to improve Efficiency
• Keep looking for best practices and share them across Regions and Capabilities
• Help to create a culture of Best Practice Adoption
  

Reporting & Analytics

• Creating Dashboards for Performance Monitoring and Periodic Review
• Generating customized reports
• Creating Customer specific Dashboards
  

Key Deliverables

• Data Quality improvement in the Commercial Systems
• Good adoption of the various Applications like CRM, Quote Module, etc
• Improved adherence to Sales Processes
  

Qualifications, Experience And Skills

Education & Experience

Skills

• Strong strategic thinking with the ability to translate data and insights into actionable plans
• Excellent communication and relationship-building skills, capable of engaging with senior executives and external stakeholders.
• Good knowledge of Analytical Tools like Power BI with good experience in creating Dashboards
• Experience in Commercial Support Function for a Logistics Organisation would be desirable
• Knowledge on the best practices, market trends, consumer trends, and the competitive environment for Sales vertical
• Knowledge of Macros would be an added advantage
• Lean/Six Sigma Certification will be an added advantage
• Experience in managing large scale organizational change in culture, management systems and Technology deployment