Global Quality Manager

Job Description

About the job Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment. Trusted by the world's leading companies to deliver crucial, innovative, and sustainable solutions, we provide value-adding products including apparel, footwear and specialty threads. With a proud heritage dating back more than 250 years and a spirit of evolution to constantly stay ahead of changing market needs, we have operations across 50 countries with a workforce of over 17,000, serving our customers worldwide. Following the acquisition of Texon and Rhenoflex, new Coats Footwear now has a complete range of footwear components to meet your needs, from heel counters to toe puffs and everything in-between. Through our technologically diverse product portfolio, we can cater to both current and future trends, setting new standards in the process, turning customer ideas into a reality and accelerating sustainability. Headquartered in the UK, Coats* connects talent, textiles, and technology to make a better and more sustainable world. For more info, visit our website: www.coats.com Role Purpose: To set up and maintain Product Quality specifications in the Quality Portal for products manufactured in Coats and review periodically to ensure it in accordance with actual performance. Review and approve NPI, NGIP, RM and Colour Codes in MDM. Coordinate publication of customer specification, global testing standards and ensure it is updated to the latest version and sites are following the requirements and SOP’s. Monitor Quality Trends and drive complaints reduction and continuous improvement projects. Review test results and sampling plan to get good balance between cost and quality. Digitalize quality dashboard to give clear instruction of daily quality control. Audit suppliers when there are serious quality issues. Principal Accountabilities & Key Activities Define, maintain and communicate product specifications for all new and existing products. Make sure that customer requirements are fully understood and “translated” into measurable specifications. Lead RM evaluation samples with the units to ensure tests completed on plans, Prepare and publish specs. Coordinate communication with supplier for improvements if required. Review GO Specs on a periodical basis and publish revision to standards for all products. Ensure timely approval of NPI/NGIP/RM / Colour Codes in MDM requests for all products. Digitalize quality dashboard to publish periodical trend reports on customer complaints, SAP QM Adoption, QM Inspection, vendor complaints as well as other quality metrics to give clear instruction of daily quality control.. Review test results including incoming check, fastness, length, lub, finish goods and others to ensure it follows the sampling plan and review sampling plans based on fail ratio and customer specification, complaints. Analyse data and identify areas for quality improvement and lead the improvement projects with sites. Coordinate publication of customer specification, global testing standards and ensure it is updated to latest version, update testing procedures/ SOPs and communicate with sites to ensure the update was followed. Draft, publish and communicate with sites of quality assurance and quality check SOPs and audit sites to ensure it is followed. Manage and maintain SAP Complaint systems including, customer complaints, vendor and internal complaints to ensure all followed the process. Audit supplier if there are serious quality issue. . Coordinate quality issues between GTS and dye house. Coordinate and assist with GRS/IATF/ ISO/BRC/Oeko-tex certifications to ensure it completed on time; collect and post certificates in Quality Portal Participate actively in global projects raised by stakeholders and also be responsible for driving short operational strategy Maintain good communication links to and from all local QADs. Education, Qualifications and Experience Degree or Post Graduation in Textiles Min 5-7 years of experience in quality / data analytics / statistical tools Minitab / Power BI/SAP BI Good knowledge of quality management systems: databases, SAP QM Good knowledge of ISO certification and auditing Objectives and result orientation Good computer literacy Organization and planning Excellent communication skills in English At Coats Group, we are committed to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive. If you are passionate about making an impact in the textile industry and eager to join a global leader with a rich heritage and a forward-thinking approach, we invite you to take the next step in your career with us. Apply now to be part of our dynamic team and help shape the future of textiles. Show more Show less