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Job Summary - Owns and manages business solutions/services delivery vertical at an enterprise level for a global sub-domain (business area/sub-capability) of the company accoss all georgaphies. Accountable to Global Business Units for end-to-end project delivery and/or operations in the given sub-domain/sub-capability. Partner with Business Stakeholders (GPO) and TT Strategic Business Partners for demand analysis, solution proposal/evaluation and project delivery. Major accountabilities: Define and lead the strategic direction of the Development Factory function, aligning with enterprise goals and technology platform strategies. Lead a team of development and delivery professionals, including internal staff and external partners, providing technical guidance, performance oversight, and professional development. Ensure consistent, secure, and high-quality development and customization across SAP and non-SAP systems, in line with architectural and compliance standards. Ensure adherence to GxP compliance, validation and regulatory standards in technical developments and integrations. Drive integration alignment in close collaboration with the platform leads to ensure cohesive end-to-end delivery and efficient data flow. Establish and maintain governance and delivery models for both SAP and non-SAP development practice, coding standards, validation practices, and documentation processes to ensure regulatory compliance and operational excellence. Establish and govern budgets, resource allocation, and vendor relationships to ensure value realization and cost efficiency. Partner with business and technology stakeholders to gather requirements, evaluate technical feasibility, and prioritize development initiatives based on business value. Implement and monitor delivery performance KPIs, supporting continuous improvement in speed, cost, and quality. Ensure effective risk identification and mitigation across the development lifecycle. Foster a culture of innovation and technical excellence while managing training, onboarding, and capability development for development resources. Collaborate with enterprise architecture, security, and platform governance teams to ensure cohesive technology direction and compliance with global standards. Drive development for strategic programs and address the programs’ specific demand in technology and skillset. Key performance indicators: Delivery throughput and on-time completion of development requests and projects Quality of code (e.g., defect rate, rework rate, audit findings) Compliance and validation adherence across custom development Compliance audit outcomes Team engagement and retention rates Cost effectiveness and utilization of internal vs. external resources Stakeholder satisfaction with development outcomes Reduction in legacy complexity and technical debt over time Reusability and standardization of code components Minimum Requirements: Work Experience and Skills: 10+ years in enterprise IT or application development, with 5+ years in a leadership role overseeing development delivery across heterogeneous technology environments. Experience defining and scaling centralized development services or development factories. Deep understanding of SAP S/4HANA Development (ABAP, FIORI/UI5, SAP BTP, SAP CPI, PI/PO), Integration tools and technologies (API Management, Web Services, IDOCs, EDI, BTP, Boomi, MuleSoft). Experience in large scale SAP S/4HANA transformation initiatives . Experience working in global matrix organizations and cross-functional teams. Demonstrated experience in budget management. Experience managing multi-vendor environments, with strong supplier management and negotiation skills. Excellent problem-solving, stakeholder management, and communication skills, with the ability to influence senior technology and business leaders. Strong diagnostic and problem-solving skills. Knowledge of pharma/life sciences regulatory requirements (GxP). Ability to translate technical topics into business language and vice versa. Experience with Waterfall / Agile and/or hybrid project delivery methodologies. Education : Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field; Advanced degree or certifications in software development, SAP technologies, or enterprise architecture is a plus. Show more Show less
