Global Account Management

Lockton Global Corporate Solutions Team (LGS) - Global Client Management Role

About Lockton

At Lockton, we are more than just insurance brokers; we are the pioneers of innovation. Since our inception in 1966, we have grown to become the world’s largest privately-owned insurance brokerage and 10th largest overall. With more than 140 offices, 10,750+ associates, serving over 65,000 clients around the world.

Business Insurance

Watch a video testimonial of our associate’s Lockton experience:

https://www.youtube.com/watch?v=Ri7mbwxx1qk&t=3s

Please visit our career website to learn about our work culture: https://careers.lockton.com/asia/en

Visit our official website for details of our business: www.global.lockton.com

Job Purpose:

• To provide high-quality insurance-related support to Lockton Global Solutions (LGS) clients and teams, ensuring smooth operations, timely query resolution, and effective delivery of post-sale services. This role plays a key part in enhancing client satisfaction, driving efficiency, and ensuring compliance with global and local insurance standards.
• This role demands a proactive, solutions-oriented approach, ensuring every client interaction reflects Lockton’s commitment to excellence and innovation in global corporate insurance solutions.
• Serve as the primary point of contact for LGS teams and clients, addressing their insurance-related needs, inquiries, and concerns. The role is critical in ensuring clients have a seamless experience by delivering timely solutions and effectively managing service deliverables.

Key Expectations of the Role:

1. Client Relationship Management

• Build and maintain strong, trust-based relationships with LGS clients through regular communication.
• Understand client-specific insurance needs and provide tailored solutions.
• Adapt policies as clients’ needs evolve and keep them informed of local insurance law changes or global trends.

2. Coordination with Local Teams

• Collaborate with regional offices and local partners to ensure seamless service delivery.
• Ensure compliance with local regulations while aligning policies to clients’ business models.

3. Policy Structuring, Management, and Processing

• Recommend insurance structures suited to clients’ risks and industries.
• Manage global policies, ensuring local adaptations are accurate and compliant.
• Oversee policy issuance, renewals, endorsements, and cancellations.

4. Risk Assessment

• Evaluate client risks based on operations, market conditions, and exposure.
• Provide risk mitigation recommendations with appropriate insurance products.

5. Client Queries and Issue Resolution

• Address client inquiries and complaints with professionalism and urgency.
• Liaise with internal teams to deliver satisfactory resolutions to client issues.

6. Cross-Selling and Upselling

• Identify opportunities to introduce additional insurance solutions to existing clients.
• Educate clients about new or complementary coverage options that suit their needs.

7. Compliance and Documentation

• Ensure all insurance services meet regulatory and legal standards.
• Maintain accurate, detailed client records in compliance with company policies.

8. Claims Management

• Support clients in claims processing, especially in unfamiliar markets.
• Act as a bridge between clients and local adjusters to facilitate smooth claims resolution.

Competencies Required for the Role:

1. Customer Focus

• Commitment to exceeding client expectations and building lasting trust.
• Ability to empathize and understand client requirements.

2. Communication Skills

• Proficient in delivering clear, concise, and effective communication, both verbally and in writing.
• Active listening skills to understand complex client concerns and nuances.

3. Problem-Solving and Decision-Making

• Ability to analyze issues and provide prompt, effective solutions.
• Decision-making that balances client needs with organizational goals.

4. Team Collaboration

• Works collaboratively within global and local teams to achieve shared objectives.
• Supports colleagues and contributes to team success.

5. Interpersonal Skills

• Strong ability to build rapport and maintain positive relationships with clients and colleagues.

Life at Lockton is about growth, flexibility and recognition, but life is about so much more than work!

medical insurance covering spouse and dependent(s), life insurance, critical illness insurance, annual medical checkup, vision care program, flexible benefits, birthday Leave, education allowance, and voluntary contributions for MPF Scheme.

We offer competitive salary and benefits package with great opportunity for career development to the successful candidate. Please send your detailed resume and expected salary to our Human Resources Department by e-mail Sneha.hundekar@lockton.com

All information provided by applicants will be treated in the strictest confidence, will be used solely for recruitment purposes and strictly in accordance with the Lockton's personal data policies, a copy of which will be provided upon request. Lockton will retain all applications no longer than 12 months of which will be destroyed thereafter.