General Manager Operations

You will be responsible for managing a large Operations team across different locations and clients in the portfolio. Your key responsibilities will include driving the long-term talent strategy for the organization, fostering talent engagement, succession planning at all levels, development, and retention to ensure a higher retention rate of employees. You will be tasked with creating an inclusive, transparent, and collaborative culture within the teams and providing value-based leadership as a role model in practicing MERIT (AGS values). Additionally, you will manage and create a structure aligned to deliver the best-in-class client experience and long-term value for AGS. In terms of business delivery, you will design and execute delivery systems to ensure a best-in-class client experience and consistently meet or exceed client SLAs. You will drive continuous improvement and transformation plans for clients using Six Sigma and LEAN methodologies, improve operational systems, processes, and policies to support client SLAs, and develop short and long-term strategies to deliver business outcomes. As part of your responsibilities, you will oversee the financial management of processes, work on costing and profitability with respective departments, and ensure effective coordination and communication with support functions such as SAP, HR, IT, Finance, and Employee Engagement while adhering to client and organizational internal policies and procedures. Your competencies, skills, and other requisites should include service delivery leadership, strategic thought leadership to grow business, external and internal stakeholder management, problem-solving and analytical skills, unflinching integrity and personal work ethics, self-starter mentality striving for self and team excellence, attention to detail, accuracy, excellent time management, multi-tasking ability, and proficiency in written and spoken English. To qualify for this role, you must have a minimum of 14 years of experience in US Healthcare, specifically in RCM - AR Operations/End to End RCM. Experience in Dental billing/Hospital billing is a must to be considered for this position.,