General Manager

About the job ABOUT PARADOX MUSEUM

Paradox Museum is not just another entertainment venue. With over 70 paradox-based, amazing exhibits, it offers more mind-twisting, eye-tricking experiences than any other edutainment destination. Visitors will learn everything about the exciting science behind paradoxes, have great fun and take photos so spectacular, that their friends will not believe are real.

Paradox Museum is a must-see, must-share destination for all ages. A place that will touch visitors’ heart and mind, will offer them new perspectives, will invite them to defy reality, blow their mind and think again. Come, explore, live your own experience, create your unique memories, and WRITE YOUR OWN STORY!

ROLE OVERVIEW & ACCOUNTABILITY

General manager’s position covers all facets of the local business and is fully responsible of the overall performance. From day-to-day operations to sales & marketing, to customer experience, to accounting. While accountability is whole and undisputed, the GM will have constant support from the Paradox team, both HQ and other venues’ GMs as well as from the partners. This role is not merely implementing or executing, but taking initiatives, bringing in their experience and personality, as well as innovation and adaptability to local specifics. It is a multi-disciplinary role, tackling every aspect of the business. The GM is called to offer a critical eye and judgment while overseeing all departments of the business.

DELIVERABLES

Management-General

• Assist in structuring the local managerial team, defining roles and deliverables

• Create all roles and accountabilities

• Plan, coordinate, and manage all Paradox Museum’s business operations, ensuring profitability and achieving all company’s KPIs

• Lead, evaluate, motivate, supervise, and coordinate management team and staff

• Create and follow procedures that ensure employees’ compliance with the company policies and procedures.

• Overview of administrative, logistical, human resources, and accounting services to support company operations.

• Daily Shift Opening/closing, as well as Weekly/Monthly Closing, reports to HODs

• Establish and Safeguard quality customer service experience.

• Ensure World Class Customer Service

• Meet Monthly and Annual targets

• Time-to-time employee training on upcoming projects or technologies

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Financial

• Inform the Director and/or Partners and seek approval for payments above approved budgets.

• Accountable for all local accounting procedures (Cash collections, bank transactions, archiving, payments, purchases etc.) in cooperation with a local accounting agency HR

• Accountable for identifying, selecting, recruiting, and training staff

• Implement training processes for the Staff.

• Handle working schedules.

• Responsible for all local HR internal procedures (contracts, annual leaves, working schedules, personnel records, salary payments, etc.), in coordination with the local accounting agency and according to local labor law Sales & Marketing

• Oversee all sales & marketing activities.

• Suggest to HQ annual targets for KPIs: Total revenues, number of visitors, average ticket price, Gift Shop revenues

• Be involved and have the accountability and monitoring annual Sales & Marketing Plan

• Be accountable for the achievement of targeted KPIs

• In collaboration with the S&M team, identify emerging markets and opportunities and adopt strategies Maintenance

• ·Monitor the museum's daily, monthly, and annual maintenance at all levels (cleanliness, exhibits, etc.) Local operations

• Follow up on the legal processes and laws

• Follow-up of compliance with local occupational health and safety laws

Job Type: Full-time

Pay: ₹800,000.00 - ₹1,500,000.00 per year

Work Location: In person