General Manager

The General Manager (GM) of a hotel plays a critical role in overseeing all aspects of the hotel's operations, ensuring its profitability, efficiency, and exceptional guest experiences. Below is a detailed outline of a hotel General Manager's job role:

1. Leadership and Management

• Lead, manage, and inspire all department heads (front office, housekeeping, food and beverage, maintenance, etc.) to achieve operational excellence.
• Set the tone for the hotel's culture, focusing on guest satisfaction, teamwork, and continuous improvement.
• Act as a mentor and guide to staff, promoting professional growth and morale.

2. Financial Oversight

• Develop and manage budgets, ensuring revenue goals are met and expenses are controlled.
• Analyze financial performance reports and implement strategies to maximize profitability.
• Drive revenue growth through effective pricing, upselling strategies, and promotional initiatives.
• Collaborate with the sales and marketing team to boost bookings and occupancy rates.

3. Guest Experience

• Ensure high standards of service to exceed guest expectations and resolve guest complaints or issues promptly.
• Regularly review guest feedback and implement improvements to maintain high satisfaction scores.
• Oversee quality assurance processes and implement consistent service standards.

4. Operational Excellence

• Supervise day-to-day hotel operations to ensure smooth functioning across all departments.
• Monitor inventory, including room availability, supplies, and maintenance needs.
• Oversee the implementation of technology to enhance operational efficiency and guest experience.

5. Strategic Planning

• Develop short-term and long-term strategies for growth, sustainability, and market competitiveness.
• Identify trends in the hospitality industry and adapt the hotel's offerings to meet evolving demands.

6. Staff Recruitment and Training

• Recruit, train, and retain top talent across all hotel functions.
• Foster an inclusive and positive work environment.
• Ensure regular training programs to maintain high service standards and compliance with policies.

7. Marketing and Community Engagement

• Work with the marketing team to promote the hotel through advertising, partnerships, and online platforms.
• Build and maintain relationships with key stakeholders, including local businesses, government officials, and event planners.
• Represent the hotel in the community to enhance its reputation and visibility.

8. Reporting and Communication

• Provide regular updates and reports to hotel owners or corporate headquarters on financial performance, guest satisfaction, and operational issues.
• Maintain open lines of communication with staff, stakeholders, and partners to ensure alignment on goals and expectations.

Key Skills and Qualifications

• Leadership and People Management: Ability to motivate and lead a diverse team effectively.
• Financial Acumen: Strong understanding of budgeting, forecasting, and profit maximization.
• Guest-Centric Mindset: Deep commitment to delivering exceptional guest experiences.
• Problem-Solving Skills: Ability to address and resolve operational challenges swiftly.
• Adaptability: Quick to adjust to market changes, guest preferences, and industry trends.
• Communication Skills: Strong verbal and written communication to interact with guests, staff.

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Internet reimbursement

Schedule:

• Day shift
• Morning shift
• Weekend availability

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 10 years (Required)
• Management: 4 years (Required)

Work Location: In person