The General Manager (GM) of a hotel plays a critical role in overseeing all aspects of the hotel's operations, ensuring its profitability, efficiency, and exceptional guest experiences. Below is a detailed outline of a hotel General Manager's job role: 1. Leadership and Management Lead, manage, and inspire all department heads (front office, housekeeping, food and beverage, maintenance, etc.) to achieve operational excellence. Set the tone for the hotel's culture, focusing on guest satisfaction, teamwork, and continuous improvement. Act as a mentor and guide to staff, promoting professional growth and morale. 2. Financial Oversight Develop and manage budgets, ensuring revenue goals are met and expenses are controlled. Analyze financial performance reports and implement strategies to maximize profitability. Drive revenue growth through effective pricing, upselling strategies, and promotional initiatives. Collaborate with the sales and marketing team to boost bookings and occupancy rates. 3. Guest Experience Ensure high standards of service to exceed guest expectations and resolve guest complaints or issues promptly. Regularly review guest feedback and implement improvements to maintain high satisfaction scores. Oversee quality assurance processes and implement consistent service standards. 4. Operational Excellence Supervise day-to-day hotel operations to ensure smooth functioning across all departments. Monitor inventory, including room availability, supplies, and maintenance needs. Oversee the implementation of technology to enhance operational efficiency and guest experience. 5. Strategic Planning Develop short-term and long-term strategies for growth, sustainability, and market competitiveness. Identify trends in the hospitality industry and adapt the hotel's offerings to meet evolving demands. 6. Staff Recruitment and Training Recruit, train, and retain top talent across all hotel functions. Foster an inclusive and positive work environment. Ensure regular training programs to maintain high service standards and compliance with policies. 7. Marketing and Community Engagement Work with the marketing team to promote the hotel through advertising, partnerships, and online platforms. Build and maintain relationships with key stakeholders, including local businesses, government officials, and event planners. Represent the hotel in the community to enhance its reputation and visibility. 8. Reporting and Communication Provide regular updates and reports to hotel owners or corporate headquarters on financial performance, guest satisfaction, and operational issues. Maintain open lines of communication with staff, stakeholders, and partners to ensure alignment on goals and expectations. Key Skills and Qualifications Leadership and People Management: Ability to motivate and lead a diverse team effectively. Financial Acumen: Strong understanding of budgeting, forecasting, and profit maximization. Guest-Centric Mindset: Deep commitment to delivering exceptional guest experiences. Problem-Solving Skills: Ability to address and resolve operational challenges swiftly. Adaptability: Quick to adjust to market changes, guest preferences, and industry trends. Communication Skills: Strong verbal and written communication to interact with guests, staff. Job Type: Full-time Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Cell phone reimbursement Food provided Internet reimbursement Schedule: Day shift Morning shift Weekend availability Supplemental Pay: Performance bonus Education: Bachelor's (Preferred) Experience: total work: 10 years (Required) Management: 4 years (Required) Work Location: In person