General Manager (GM) – Sales & Marketing, Invana

General Manager (GM) – Sales & Marketing, Invana

ownership of the end-to-end customer experience

consistent pipeline building

deep alignment with wellness positioning and hospitality sales

Position: General Manager – Sales & Marketing, Invana (Corporate Productivity & Wellness Hub)

Location

Reports To

Experience

Qualification

Role Overview

healthy pipeline of corporate clients, groups, and wellness seekers

seamless, high-quality end-to-end experience

driving occupancy, revenue, and brand positioning

personally owning client experience from first touch to final feedback

Sales & Business Development

• Identify and target high-potential B2B and B2C segments:
  
• Corporates (HR, L&D, CSR, and Admin heads)
  
• Government departments
  
• Event planners and offsite organizers
  
• Wellness travel agencies, tour operators, and retreat curators
  
• Develop and execute a focused outreach and sales strategy to convert leads into long-term clients
  
• Proactively sell Invana’s

  all-inclusive 5/10-day packages

  , including wellness programs, workshops, and corporate productivity modules
• Build and nurture a robust pipeline through cold calling, referrals, networking, and industry events
  

Client Experience Ownership

• Ensure every guest’s journey—

  from inquiry to departure

  —is smooth, personalized, and memorable
• Act as the

  single point of contact

  for client groups, resolving issues swiftly and delightfully
• Collaborate with internal teams (operations, culinary, housekeeping, wellness) to ensure every touchpoint delivers a premium experience
  
• Gather and act on client feedback to continuously improve offerings
  

Marketing & Brand Visibility

• Collaborate with the marketing team to craft tailored campaigns for corporate clients and wellness travelers
  
• Launch seasonal promotions, partner tie-ups, and high-impact digital and offline activations
  
• Ensure the Invana brand is positioned as

  India’s leading residential wellness and productivity hub

Revenue & Performance Tracking

• Use CRM and analytics tools to track leads, conversions, and occupancy trends
  
• Share weekly/monthly reports with leadership on pipeline status, revenue forecasts, and key performance metrics
  
• Align with revenue management to optimize pricing, capacity utilization, and client lifetime value
  

Ideal Candidate Profile

• Minimum 3 years

  in Sales/Marketing roles within the

  hospitality, wellness, or experiential travel

  industry
• Strong network and experience in dealing with corporate clients and event planners
  
• Demonstrated ability to

  own customer experience end-to-end

  , not just sales closure
• Familiarity with CRM tools, pipeline management, and structured reporting
  
• Passion for wellness, hospitality, and building something new and premium
  
• Entrepreneurial mindset with the ability to operate with autonomy
  

Bonus Traits

• Experience launching or scaling a boutique wellness retreat, co-working retreat, or offsite property
  
• Strong storytelling and presentation skills
  
• Ability to balance hustle with hospitality—a go-getter who is warm and grounded