General Manager (GM)

Job Title: General Manager
Location: Gangtok, Sikkim
Department: Corporate / Operations
Reporting to: VP Operations
Company: VITS Hotels & Resorts

About VITS Hotels & Resorts

VITS Hotels & Resorts is one of India’s leading mid-size hospitality brands, known for delivering business-class accommodations with upscale amenities and professional service standards. With aggressive plans for growth across India and overseas, VITS is poised to be a preferred choice for corporate and leisure travelers alike.

Position Summary

The General Manager will be responsible for leading the overall growth and operational excellence of the hotel group. This leadership role requires strategic oversight, day-to-day management, and a sharp focus on performance metrics across revenue, profitability, guest satisfaction, and employee engagement. The incumbent will play a key role in expanding the group’s presence across domestic and international markets.

Key Accountabilities

• Portfolio Expansion: Drive growth in the number of VITS-managed hotels and room inventory, both domestically and overseas.
• Revenue Growth: Ensure consistent year-over-year growth in overall hotel revenues.
• Profitability: Deliver sustainable Gross Operating Profit (GOP) growth through efficient operations and cost controls.
• Service Excellence: Uphold and enhance service quality standards, infrastructure upkeep, and guest experience.
• Staff Engagement: Cultivate high staff morale, motivation, and retention across properties.
• Brand Positioning: Strengthen and develop the brand’s core competencies to remain competitive in the hospitality market.
• Organizational Development: Contribute to the refinement and structuring of the company’s operational and reporting framework.

Key Responsibilities – Daily Operations

• Oversee day-to-day hotel operations through close coordination with Cluster General Managers and individual GMs.
• Drive the business development pipeline; actively identify and evaluate new property acquisition or management opportunities.
• Manage and monitor sales and marketing initiatives to enhance occupancy, ADR, and market presence.
• Develop and maintain strong relationships with current and prospective property owners and partners.
• Prepare and review budgets, financial reports, and Management Information Systems (MIS).
• Track performance metrics (KRAs) for direct reports and ensure target achievement.
• Conduct daily briefings and performance reviews with Cluster GMs/GMs.
• Monitor OTA (Online Travel Agency) rankings, guest reviews, and feedback for continual improvement.

Key Traits & Competencies

• Energetic and self-driven leadership style
• Pleasant and approachable demeanor
• Strong interpersonal and communication skills
• Results-oriented with a high focus on goal achievement
• Excellent follow-up and execution ability
• Capable motivator and team energizer
• Fluency in English and Hindi (spoken and written)
• Strategic mindset with operational acumen

Minimum Qualifications & Experience

• Convent educated and English medium background
• Graduate with a Diploma or Degree in Hotel Management from a reputed institute
• Minimum of 20 years of experience in mid-sized hotel chains, with at least 10 years in a General Management role
• Exposure to business expansion, sales, owner relations, and operational leadership

Why Join VITS Hotels & Resorts?

• Be a part of a fast-growing, Indian hospitality brand
• Opportunity to drive domestic and international expansion
• Work with a passionate and professional leadership team
• Attractive compensation and performance-linked incentives

Job Types: Full-time, Permanent

Pay: From ₹47,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person

Expected Start Date: 18/08/2025