General Manager Design

Roles & Responsibilities

As the Associate General Manager – Governance (City) at Livspace, you will serve as the control anchor for all governance-related practices in your city.

You'll ensure that processes, policies, and compliance mechanisms are implemented and followed across Sales, Design functions, project execution & customer experience.

This is a strategic and hands-on role that ensures operational discipline at the city level. You will closely work with sales, designs and other core teams to

identify gaps, mitigate risks, and uphold Livspaceʼs governance and compliance standards.

Key Responsibilities

City Governance & SOP Adherence

• Drive compliance with Livspaceʼs SOPs across teams – Sales, design, execution and vendor experience

• Conduct routine governance checks to ensure adherence to process frameworks.

• Identify and close operational control gaps impacting service quality, timelines, or cost.

Risk & Non-Compliance Management

• Monitor and resolve governance risks including financial, operational, or service quality issues.

• Proactively address non-compliance or deviations related to internal stakeholders, such as:

Sales Team - Prompt customer interactions, communication excellance, customer’s visits to experience centres & booking process

• Design Teams – DIP timeline adherance, project delays, scope misalignment, or documentation gaps.

• Project Managers – non-adherence to SOPs, customer escalations, or quality lapses.

• Supply Chain / Modular Coordination Teams – delays in delivery, product mismatch, or installation issues.

• Operations Team – execution slippage, miscommunication with customers, or incomplete closure processes.

• Flag repeated incidents and drive systemic corrective actions and policy reinforcement

Audit Readiness & Documentation

• Maintain all project, partner, and compliance documentation in audit-ready format.

• Lead monthly/quarterly internal audits across verticals and ensure timely closure of findings.

• Track and update governance metrics through structured dashboards and trackers.

Stakeholder & Partner Coordination

• Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset.

• Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability.

• Conduct workshops and refreshers to educate stakeholders on new or revised SOPs.

Reporting & Escalation Management

• Prepare city-level compliance reports and governance scorecards for business reviews.

• Present RCA (Root Cause Analysis) and recommend preventive measures. EXPERTISE AND QUALIFICATIONS

• Graduation / Post Graduation

• 6–8 years of experience in governance, compliance, risk management, vendor operations, or audit roles in a city-level or

field operations capacity.

• Hands-on knowledge of SOP enforcement, audit trails, documentation, and stakeholder training.

• Strong communication, analytical, and reporting skills with a bias for action.

• Background in real estate, interior design, consumer services, or execution-led businesses preferred.