General Manager

We are a rapidly growing home massage & wellness service, offering professional spa therapies at clients’ homes. We are looking for a dynamic Operations Manager who can oversee daily operations, manage therapists, handle customer escalations, and help scale the business.

Key ResponsibilitiesOperations & Administration

• Oversee daily bookings, scheduling, and coordination of therapists
• Ensure smooth functioning of all services across the city
• Maintain service quality, punctuality, and customer satisfaction

Team Management

• Recruit, train, and supervise massage therapists and support staff
• Manage shift planning, attendance, and performance
• Conduct regular team meetings and skill-improvement sessions

Customer Experience

• Handle customer issues, complaints, and special requests
• Ensure positive service experience and maintain high ratings
• Build long-term customer relationships through follow-ups

Business Growth

• Work closely with founders to plan offers, packages, sales strategies
• Monitor daily targets, revenue, and booking performance
• Implement processes to improve efficiency and reduce costs

Reporting & Documentation

• Maintain daily MIS reports, performance tracking, and analytics
• Manage vendor partnerships, inventories (oils, sheets, equipment)
• Ensure adherence to company policies and standards
• Requirements
• 2–5 years experience in operations / hospitality / wellness / service industry
• Strong communication skills (Hindi + English preferred)
• Ability to manage teams and handle pressure
• Comfortable with phone coordination & customer interactions
• Good knowledge of basic software (Excel, WhatsApp, CRM tools)
• Problem-solving mindset and leadership attitude

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.58 per month

Work Location: In person