Galaxy Freight - Assistant Manager/Manager - Air Freight

Department:

Key Responsibilities (KRAs)

• Lead and oversee air freight import and export operations ensuring timely and cost-effective shipment handling.
• Develop and execute strategies to enhance air freight volumes, profitability, and customer service levels.
• Negotiate air freight rates and space allocation with airlines and maintain long-term carrier relationships.
• Manage air freight pricing including procurement, client quotations, and profitability tracking.
• Collaborate with internal pricing teams and global partners to ensure competitive and accurate rate offerings.
• Identify potential business opportunities and support sales teams in acquiring and retaining key clients.
• Monitor and ensure compliance with IATA regulations, customs laws, and relevant government guidelines.
• Resolve operational issues, handle escalations, and ensure a high standard of customer satisfaction.
• Prepare and analyze performance reports, KPIs, and provide insights to management for strategic decision-making.
• Stay updated with market trends, competitor strategies, and airline schedules to maintain a competitive edge.
• Coordinate with sales, customer service, and operations teams to ensure seamless shipment execution.
  

Required Skillsets

• Strong knowledge of international air freight operations, including import/export documentation and customs clearance.
• Proven experience in pricing, rate negotiation, and airline relationship management.
• Excellent analytical and problem-solving skills.
• Sound understanding of IATA and DG regulations.
• Proficient in using freight forwarding software and Microsoft Office tools (Excel, Word, PowerPoint).
• Effective communication and interpersonal skills for coordination with internal teams, carriers, and clients.
• Ability to multitask and work in a deadline-driven environment.
• Strong leadership and team management capabilities.
  

Preferred Qualifications

• Master's/Bachelors degree in Logistics, Supply Chain Management, International Trade, or a related field.
• Certification in air cargo or IATA courses is a plus