Functional Consultant / Technical Support Executive

To provide expertise and guidance in implementing and optimizing ERP systems within the organizations. Provide Functional & technical assistance by troubleshooting the user query generated via ticketing software ( JIRA) to users of ERP system for Ship Management & Marine Management business.

To understand their business processes and requirements and then configure and customize the ERP software to meet those needs. Your primary responsibilities may include:

• Analyze and understand Organisations ’ business processes to identify opportunities for improvement and optimization.
• Work closely with team to gather and document business requirements.
• Assist in the implementation of ERP solutions, ensuring alignment with business goals.
• Configure and customize ERP modules based on day to day requirements.
• Provide end-user training to ensure effective and efficient use of the ERP system.
• Offer post-implementation support, addressing and resolving user issues in a timely manner.
• Create and maintain comprehensive documentation of business processes, system configurations, and customizations.
• Prepare user manuals and training materials.
• Collaborate with cross-functional teams, including developers, project managers, and business analysts, to deliver successful ERP implementations.
• Work closely with users to understand their needs and provide valuable insights.
• Conduct regular audits to ensure data accuracy and system integrity.
• Perform testing and validation to identify and resolve issues during the implementation phase.
• Stay updated on industry trends, best practices, and advancements in ERP technology.
• Attend training sessions and workshops to enhance skills and knowledge.

System Analysis -

Business Process Optimization -

Implementation and Management -

Training and Documentation -

Reporting and Analytics -

Collaboration:

Essential Skills and Qualifications for Candidate Requirement:

• Proven experience as a functional consultant implementing Microsoft Dynamics 365 Business Central or a similar ERP system.
• Strong understanding of ERP concepts, modules, and functionality (Microsoft Dynamics. oracle,SAP)
• ERP with excellent knowledge of the business process and business mapping methodologies.
• Also, have implemented Purchase, Inventory, Finance (AR&AP) Modules.
• Experience in system configuration and customization within an ERP environment
• Strong understanding of any ERP software, preferred if knowing Shipnet, Shipmate, Zoho, database management ,Business Central 365.

Problem-solving and Analytical Skills -

Communication and Interpersonal Skills -

Education -