Full Stack Developer

Company Description

We are an IT Consulting & IT Services company with CMMi3, ISO 9001, 14001, 20001 27001, 31000 & Great Place to Work Certified. We endeavour to empower organisations in their digital transformation journey with the least disruption with emphasis on proper adoption, to aid in achieving complex business goals. We work across industries encompassing Manufacturing, Retail, Hi-Tech, IT, BFSI, Healthcare, Automobile and Media.

We operate globally and have operations in USA, UAE, South Africa, Singapore and plans to expand into Australia.

We are proud to be recognized as a Great Place to Work, a certification that reflects the trust, engagement, and satisfaction of our people. This award isn’t just a badge—it’s a testament to the culture we’ve built together. From open communication and inclusive values to growth-focused leadership, we’re committed to providing an environment where everyone feels empowered to thrive.

Technology excites us but ethics ground us! Everything we do is guided by a deep sense of purpose and responsibility to our people, our customers, and our planet. We're here to build not just great products, but a better world. At the heart of our success is a culture built on trust, respect, and collaboration. We believe that a supportive, open environment fuels creativity and drives bold ideas. Here, everyone has a voice and every voice matters.

Role Overview

We are seeking an experienced Full Stack Developer to join our operations team. In this role, you will design and implement scalable solutions for contact center platforms, leveraging AWS services, modern frameworks, and best practices. You will work on building APIs, integrating cloud services, and optimizing performance to deliver seamless customer experiences.

Key Responsibilities

· Develop and maintain serverless applications using AWS Lambda and related services.

· Design, build, and optimize APIs and microservices for high-performance applications.

· Collaborate with cross-functional teams to troubleshoot and enhance Amazon Connect integrations.

· Implement real-time dashboards, reporting tools, and analytics for contact center operations.

· Ensure security, compliance, and scalability across all deployed solutions.

· Manage CI/CD pipelines, automate deployments, and maintain version control.

· Conduct code reviews, performance tuning, and implement best practices for maintainable code.

· Work closely with stakeholders to translate business requirements into technical solutions.

Required Skills

· Strong proficiency in Java, Python, HTML, and modern frameworks.

· Hands-on experience with AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch.

· Expertise in microservices architecture and RESTful API development.

· Familiarity with Amazon Connect and contact center technologies (preferred).

· Knowledge of database systems (SQL and NoSQL).

· Experience with CI/CD tools, containerization (Docker), and version control (Git).

· Strong problem-solving skills and ability to work in Agile environments.

Preferred Skills

· AWS certifications (Solutions Architect, Developer, or equivalent).

· Exposure to contact center platforms, CRM integrations, and voice/chat automation.

· Knowledge of observability tools for monitoring and performance optimization.

Qualifications

· Bachelor’s degree in Computer Science, Information Technology, or related field.

· Minimum 5+ years of experience in full-stack development with cloud-based solutions.

· Excellent communication and collaboration skills.