0 years

3 - 5 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Industry & Sector

Hospitality — Full-service and upscale hotel operations focused on guest experience, front office excellence and day-to-day property management. This role sits at the intersection of guest services, reservations, and operational delivery for an on-site hotel team.

Primary Title:

Front Office Manager (Hotel)

About The Opportunity

Join a growing hotel brand operating in India that prioritizes exceptional guest experiences, operational discipline, and revenue-conscious front office delivery. This on-site Front Office Manager will lead the front desk team to drive smooth check-in/check-out flows, maximize room revenue through efficient reservations handling, and embed service standards across shifts.

Role & Responsibilities

  • Lead and coach the front office team to deliver consistent, high-quality guest service across all shifts (check-in, check-out, concierge and reservations).
  • Manage daily front desk operations including room allocations, group arrivals, VIP handling, and resolution of guest complaints to ensure rapid recovery.
  • Oversee reservations workflow and inventory controls—coordinate with revenue and sales teams to optimise occupancy and ADR.
  • Supervise night audit, cash handling, billing accuracy, and POS reconciliation to ensure financial integrity and compliance.
  • Maintain PMS accuracy, produce operational and occupancy reports, and recommend process improvements to streamline workflows.
  • Coordinate with housekeeping, security and maintenance to ensure timely room readiness and superior guest experience.

Skills & Qualifications

Must-Have
  • Opera PMS
  • Property Management System
  • Front Desk Operations
  • Guest Relations Management
  • Reservations Systems
  • Night Audit Procedures

Preferred

  • Cash Handling &Billing
  • Microsoft Excel
  • Experience with channel managers/OTA platforms (e.g., SiteMinder) or RMS tools

Additional Qualifications (summary)

  • Proven track record in hotel front office leadership with strong operational and guest-service focus.
  • Comfortable managing shifts, escalations, and cross-functional coordination in a fast-paced on-site environment.
  • Professional presence, good command of English; knowledge of local languages (Hindi/Regional) an advantage.

Benefits & Culture Highlights

  • Structured career progression within a hospitality group and opportunities for role expansion into operations or revenue functions.
  • On-site working environment with hands-on leadership, training programs, and performance-linked incentives.
  • Collaborative culture emphasizing service excellence, cross-departmental teamwork, and guest-first values.
Location: India | Workplace: On-site
To apply, highlight your experience with Opera/PMS, night audit oversight, and examples of service recovery or revenue impact from prior front office roles.Skills: operations,front office,cash handling,guest relation,check-in,management

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