Front Office Duty Manager

8 - 13 years

3 - 6 Lacs

nashik

Posted:1 week ago| Platform: Naukri logo

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Skills Required

front office management front office operations front office hospitality hotel management front desk receptionist activities customer service guest handling telephone handling guest relations telephone operating guest relationship management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Front Office Duty Manager to join our team in the hospitality industry. The ideal candidate will have a strong background in front office operations and management, with excellent communication and leadership skills.

Roles and Responsibility

  • Manage front office staff and ensure efficient check-in and check-out processes.
  • Coordinate with other departments to maintain seamless service delivery.
  • Handle guest complaints and resolve issues professionally.
  • Maintain accurate records of front office transactions and reports.
  • Implement effective strategies to enhance customer satisfaction and loyalty.
  • Ensure compliance with company policies and procedures.

Job Requirements

  • Proven experience in front office management or a related field.
  • Strong knowledge of front office operations, including reception, concierge, and bell captain duties.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Familiarity with hotel management systems and software.
  • Strong attention to detail and ability to maintain accuracy.

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