Namaste! MadStays, a The Byke Hospitality Ltd. entity is looking for a passionate Social Media Executive to join our dynamic team. As the Social Media Executive, you will be the driving force behind the social media presence, responsible for creating and executing strategies that enhance our and our client’s brand’s image, engage the audience, and drive bookings. You will work closely with our marketing team to ensure the social media efforts are aligned with overall brand objectives and resonate with the target audience. Job Role and Responsibilities – · Develop and implement comprehensive social media content calendars tailored to the hotel's or resort’s brand and goals. · Oversee and manage multiple social media profiles on platforms such as Facebook, Instagram, Twitter, LinkedIn, and Pinterest. · Plan and execute social media campaigns, promotions, and contests to increase engagement and drive bookings. · Co-ordinate and communicate with our clients for updates and feedbacks regarding their marketing status. · Work closely with the MadStays Marketing Team to create compelling and visually engaging content, including text, images, videos, and graphics, that reflects the brand’s voice and attracts target audience. · Stay updated on the latest social media trends, tools, and best practices to keep the content and strategies innovative and effective. · Build and nurture relationships with the online community, including guests, influencers, and brand advocates. Coordinate with external partners, influencers, and agencies to amplify the social media reach. Requirements and Skills – · Bachelor’s degree in Marketing, Communications, or a related field. (Masters/ PGDM in Marketing preferred) · Minimum 1-3 years of experience in social media management. · Strong understanding of social media platforms, tools, and best practices. · Proven ability to create engaging content and manage multiple social media accounts. · Excellent written and verbal communication skills with a keen eye for detail. · Creative and strategic thinking with the ability to adapt to changing trends and needs. · Strong organizational skills and the ability to work independently as well as part of the MadStays team. Benefits – · Meals provided Location – J.B. Nagar, Andheri (East), Mumbai. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Food provided Schedule: Day shift Work Location: In person
To drive brand awareness, engagement, and conversions by managing influencer collaborations, building strong relationships, and executing strategic influencer campaigns across various platforms. Key Responsibilities: Influencer Strategy & Planning Develop and execute influencer marketing strategies and campaigns aligned with brand objectives. Identify relevant influencers (macro, micro, nano) across platforms like Instagram, YouTube, and LinkedIn. Influencer Identification & Outreach Research, shortlist, and reach out to influencers who align with brand values. Negotiate deliverables, timelines, and budgets effectively. Campaign Management Coordinate influencer briefs, contracts, content approvals, and timelines. Monitor live campaigns for timely posting and compliance with brand guidelines. Performance Tracking & Reporting Track campaign KPIs: engagement rate, reach, impressions, leads/sales generated. Provide regular reports with insights and optimization suggestions. Relationship Management Maintain and nurture long-term relationships with influencers for recurring collaborations. Build and manage an influencer database for future use. Content Collaboration Work with internal teams (design, copy) to align influencer content with brand voice and campaigns. Key Requirements: Bachelor’s degree in Marketing, Communications, or related field. Minimum 2 years of hands-on experience in influencer marketing. Strong understanding of social media platforms and influencer trends. Excellent communication, negotiation, and project management skills. Proficiency in using influencer marketing tools (e.g., Upfluence, Heepsy, HypeAuditor). Data-driven approach with experience in campaign tracking and reporting. Job Types: Full-time, Permanent Pay: ₹22,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Schedule: Day shift Language: English (Preferred) Work Location: In person
Namaste! The Byke Hospitality Ltd is hiring Freshers and Experienced candidates for Sales Call Monitoring - Associate The Sales Call Monitoring personnel at The Byke Hospitality Ltd. will be responsible for evaluating and analyzing customer service interactions to ensure adherence to company standards and policies. This role involves monitoring call quality, providing feedback to improve performance, and implementing strategies to enhance overall customer experience. Job Role and Responsibilities – Call monitoring and providing actionable insights. Reviewing email responses to members. Generating Quality reports of the calls and emails to provide trend data, feedback to Director and Member Connect. Participation in design of call / email monitoring formats to maintain and improve quality standards. Requirements and Skills – Any graduate fresher / previous experience with Hospitality or BPO industries (Preferred) Good communication skills. Interest and passion to work in hospitality industry. Good in MS Excel. Location – J.B. Nagar, Andheri (East), Mumbai. Job Types: Full-time, Part-time Pay: ₹12,000.00 - ₹15,000.00 per month Expected hours: 36 per week Benefits: Food provided Schedule: Day shift Work Location: In person
Key Responsibilities: Ensure compliance with the provisions of the Companies Act, 2013, SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, and other applicable laws and regulations. Compliances under SEBI Regulations as applicable. Looking after all the secretarial Compliances as applicable. Filing Forms and e-Forms Filings on Stock Exchanges Maintaining Statutory Registers Liaison with external regulators, stock exchanges, including ROC for compliance and reporting obligations. Liaison with external agencies like RTA, NSDL, CDSL Convening Board Meetings, Committee Meetings and Annual General Meetings (“Meetings”). Oversee timely and accurate disclosure of financial and operational data as per SEBI regulations. Prepare and file annual reports, quarterly results, and other statutory disclosures. Manage investor relations and communication, including addressing queries from shareholders and analysts. Drafting of the Notice, Agenda Notes for the Meetings, reports including Annual Report. Drafting of the Minutes of the Meetings, as applicable. Liaison with the Secretarial Auditor. Drafting the policies as per applicable Regulations. Updating the Company Website time to time Diligent monitoring of applicable compliances. Effective co-ordination and upto date knowledge of Applicable regulations of SEBI (LODR) Regulations, 2015 and Companies Act, 2013. Fund raising activities and compliances thereto. Such other related activities, as may be assigned, from time to time. Qualifications & Experience Educational Qualification: Qualified Company Secretary (CS) from the Institute of Company Secretaries of India (ICSI) with a valid membership number. Experience: Minimum of 3 to 5 years of relevant experience in a listed company, preferably in a Listed Company. Key Competencies: Strong knowledge of Companies Act and SEBI Excellent communication and drafting skills Stakeholder management and cross-functional collaboration Attention to detail and organizational ability Job Type: Full-time Pay: ₹45,000.00 - ₹60,000.00 per month Benefits: Food provided Health insurance Schedule: Day shift Work Location: In person
Job Responsibilities: Greet and welcome guests. Keep updated records and files; Prepare outgoing mail by drafting correspondence, securing parcels etc; Assist other departments wherever necessary and maintain good working relationships with Team Members; Maintaining records of Out ward & Inward mail; Coordinating with various departments as per enquires; Supervise the efficient operations of reception including check in/out procedures; Manage Guest requests, inquiries, and complaints promptly and completely; Attending Incoming & Outgoing Calls; Advise team of any special events or VIP Guests in the hotel for events or for general accommodations; Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards; Advise your shift team of any special events or VIP Guests in the hotel that day; Support team members in handling guest requests and enquires to ensure a positive outcome is achieved Requirements: Customer service orientation; 1+ Years relevant experience. preferable in resort setup; Knowledge of office management and basic bookkeeping; Problem-solving skills; Familiarity with office machines (e.g. fax, printer etc.); Media / Entertainment / Internet; Applicant should be from Hotel Management background; Ability to interact with executives and clients; Ability to work on your own and as part of a team; Personable, energetic individual with excellent organizational and communication (written and verbal) skills; Sales Support and Documentation; Internal and External Communication; Front Office experience in the hotel, leisure, sector; Bachelor’s degree; Front Desk Management. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Food provided Work Location: In person
Job brief We are seeking a highly motivated and experienced Housekeeping Supervisor to oversee our cleaning staff and ensure our facilities are clean, presentable, and welcoming to our guests. The ideal candidate will have a keen attention to detail, strong leadership skills, and the ability to motivate and manage a team of housekeepers. Responsibilities Supervise and train housekeeping staff, including scheduling and assigning tasks. Ensure all rooms and common areas are cleaned and maintained to high standards. Develop and implement cleaning procedures and protocols. Conduct quality control checks to ensure work meets established standards. Manage inventory of cleaning supplies and equipment, including requisitions for restocking. Resolve customer complaints related to housekeeping services. Address maintenance issues and report to the maintenance department. Monitor and ensure compliance with occupational health and safety standards. Perform administrative tasks such as timecards, attendance, and payroll. Collaborate with other departments to ensure facilities are maintained to high standards. Requirements Proven work experience as a Housekeeping Supervisor or similar role In-depth knowledge of cleaning best practices, chemicals, equipment, and procedures Strong leadership, organizational, and communication skills Excellent time management and multitasking abilities Ability to work independently and as part of a team Knowledge of health and safety regulations and practices High school diploma or equivalent required, additional education or training in hospitality or housekeeping is a plus Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Food provided Health insurance Work Location: In person
Job Responsibilities: Greet and welcome guests. Keep updated records and files; Prepare outgoing mail by drafting correspondence, securing parcels etc; Assist other departments wherever necessary and maintain good working relationships with Team Members; Maintaining records of Out ward & Inward mail; Coordinating with various departments as per enquires; Supervise the efficient operations of reception including check in/out procedures; Manage Guest requests, inquiries, and complaints promptly and completely; Attending Incoming & Outgoing Calls; Advise team of any special events or VIP Guests in the hotel for events or for general accommodations; Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards; Advise your shift team of any special events or VIP Guests in the hotel that day; Support team members in handling guest requests and enquires to ensure a positive outcome is achieved Requirements: Customer service orientation; 1+ Years relevant experience. preferable in resort setup; Knowledge of office management and basic bookkeeping; Problem-solving skills; Familiarity with office machines (e.g. fax, printer etc.); Media / Entertainment / Internet; Applicant should be from Hotel Management background; Ability to interact with executives and clients; Ability to work on your own and as part of a team; Personable, energetic individual with excellent organizational and communication (written and verbal) skills; Sales Support and Documentation; Internal and External Communication; Front Office experience in the hotel, leisure, sector; Bachelor’s degree; Front Desk Management. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Food provided Work Location: In person
Lead Generation: Converting prospects into customers by explaining benefits and persuading them to take action. Inbound Call Handling: Responding to customer inquiries, concerns, and complaints professionally. Customer Relationship Management: Building and maintaining positive relationships with customers through effective communication. Record Keeping: Accurately documenting customer interactions, feedback, and sales activity in a database or CRM system. Sales & Performance: Meeting daily/weekly targets for sales, engagement, or customer satisfaction. Information Gathering: Conducting market research or gathering customer data to provide insights for business improvement. Adherence to Scripts & Compliance: Following company scripts and policies to ensure consistent and professional interactions. Required Skills and Qualifications Communication Skills: Excellent verbal and written communication abilities are crucial. Persuasion & Negotiation: The ability to effectively persuade customers and negotiate to close sales or resolve issues. Active Listening: The capacity to attentively listen to customers' needs and concerns to provide appropriate solutions. Patience & Resilience: Handling rejections and difficult customers with a calm and positive attitude. Computer Proficiency: Familiarity with CRM software and other telecalling tools is often required. Data Entry Skills: Accurate and efficient data entry is necessary for maintaining customer records. Target Orientation: The ability to work in a results-driven environment and meet performance goals. Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Food provided Health insurance Work Location: In person
Job Title: Key Accounts Manager – Hospitality Location: Thane, Maharashtra Property: The Byke Suraj Plaza Overview The Byke Suraj Plaza, a leading name in the mid‑premium hospitality segment, seeks an experienced and dynamic Key Accounts Manager to strengthen relationships with corporate and institutional clients, drive business growth, and ensure customer satisfaction across all key accounts. Key Responsibilities Develop and maintain strong relationships with key corporate and travel trade partners. Identify new business opportunities and formulate account‑specific strategies to maximize revenue. Collaborate with the sales and marketing teams to design customized packages and promotional activities. Conduct regular account reviews to analyze performance, forecast trends, and identify improvement areas. Ensure timely communication between clients and internal departments to meet service expectations. Close monitoring of competitor activities within the local market and suggest proactive business strategies. Manage account negotiations, renewals, and long‑term agreements. Achieve monthly, quarterly, and annual sales targets as per company objectives. Represent the hotel at trade shows, networking events, and corporate meetings. Qualifications and Experience Graduate or postgraduate degree in Hospitality Management, Business Administration, or related field. Minimum 3–5 years of experience in hospitality sales, preferably in key account or corporate sales roles. Proven experience working within the Thane/Mumbai hospitality market is desirable. Excellent communication, negotiation, and interpersonal skills. Strong analytical thinking with proficiency in MS Office applications and CRM tools. Key Skills Client relationship management Sales strategy and business development Negotiation and presentation ability Market intelligence and networking Result orientation and team collaboration Employment Type Full‑time, on‑site at The Byke Suraj Plaza, Thane. Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹600,000.00 per year Benefits: Cell phone reimbursement Food provided Work Location: In person
Job Title: General Manager – Hospitality Location: Thane (candidate must be ready to relocate) Position Type: Full-Time Overview We are seeking an experienced and dynamic General Manager to lead operations at one of our hospitality establishments. The ideal candidate will bring strong leadership, operational expertise, and a passion for excellence in guest service. This role requires flexibility and a readiness to relocate based on business needs. Key Responsibilities Oversee all aspects of daily operations, including front office, housekeeping, food and beverage, and maintenance. Develop and implement strategies to enhance guest satisfaction and improve performance metrics. Manage financial performance, budgets, cost controls, and revenue growth initiatives. Recruit, train, and mentor staff to maintain high standards of service and professionalism. Ensure compliance with health, safety, and brand standards. Collaborate with the corporate team on marketing, sales, and operational projects. Handle guest feedback, resolve issues promptly, and maintain a culture of hospitality excellence. Qualifications Bachelor’s degree in Hospitality Management, Business Administration, or related field. Master’s preferred. Minimum 7 years of progressive experience in hospitality management, with at least 3 years in a senior leadership role. Strong financial acumen and budget management skills. Proven ability to lead multicultural teams and manage multiple departments effectively. Excellent communication, problem-solving, and decision-making abilities. Willingness to relocate based on company requirements. Benefits Competitive salary and performance-based incentives. Food Provided Accomodation. Job Types: Full-time, Permanent Pay: ₹60,000.00 - ₹80,000.00 per month Benefits: Cell phone reimbursement Food provided Work Location: In person
ob Title: Store & Purchase Exucative The Store & Purchase Coordinator is responsible for managing and overseeing the purchasing, storing, and inventory control of goods used within the hospitality establishment. This role ensures that all materials, supplies, and products are available in a timely and cost-effective manner, enabling the hotel, restaurant, or resort to operate efficiently. The individual will collaborate closely with other departments, such as housekeeping, kitchen, and maintenance, to ensure that their needs are met while maintaining proper stock levels. Key Responsibilities:Purchasing & Procurement: Vendor Management: Research and establish relationships with reliable suppliers and negotiate prices and contracts to ensure the best quality and value for products and services. Procurement Orders: Place orders for all required materials and supplies, ensuring timely deliveries and alignment with operational needs. Inventory Control: Monitor stock levels and ensure that reorder points are followed to avoid shortages. Maintain an efficient ordering schedule and reduce the risk of overstocking. Product Sourcing: Investigate new products and services to improve quality and operational efficiency, in line with the establishment’s standards and budget. Budget Management: Ensure all purchasing activities are in line with the approved budget. Work with finance teams to manage spending and track purchase orders. Inventory Management & Storage: Receiving Goods: Inspect incoming deliveries for accuracy, quality, and compliance with order specifications. Document discrepancies and coordinate with suppliers for resolution. Stock Organization: Oversee proper storage of goods, ensuring that all items are organized, labeled, and stored according to health and safety regulations. Inventory Audits: Perform regular audits to verify stock levels and identify any discrepancies. Maintain accurate and up-to-date records in inventory management systems. Shelf Life & Expiry Management: Monitor product shelf life, especially in food and beverage stores, to minimize waste and ensure quality. Collaboration with Departments: Interdepartmental Communication: Work closely with the culinary, housekeeping, and maintenance teams to understand their needs for products, ensuring timely and accurate orders. Quality Control: Ensure that products meet the quality standards required by the establishment, particularly food, beverages, and cleaning supplies. Record-Keeping & Reporting: Documentation: Maintain records of all purchase orders, receipts, and invoices, ensuring compliance with company policies and audit requirements. Inventory Reporting: Prepare regular reports on stock levels, ordering trends, and supplier performance for management review. Health, Safety, and Compliance: Regulatory Compliance: Ensure all purchased items, especially food and beverage items, comply with local health and safety standards and environmental regulations. Safety Standards: Adhere to all safety regulations related to the handling, storing, and disposal of products and chemicals. Key Skills & Qualifications: Education: A degree or diploma in Business Administration, Supply Chain Management, Hospitality Management, or a related field. A specialized qualification in procurement is a plus. Experience: At least 2-3 years of experience in a purchasing or inventory management role, preferably within the hospitality or food service industry. Communication: Strong verbal and written communication skills to negotiate with suppliers and coordinate with internal departments. Organization: Excellent organizational skills to manage multiple suppliers, products, and inventories effectively. Attention to Detail: A keen eye for detail to ensure that orders are correct and products meet quality standards. Computer Skills: Proficient in using inventory management software, ERP systems, and MS Office Suite (Excel, Word). Problem Solving: Ability to address and resolve issues such as delivery delays, quality concerns, or incorrect orders. Preferred Skills: Food Safety Knowledge: Knowledge of food safety standards (e.g., HACCP) for managing perishable goods. Negotiation Skills: Strong negotiation abilities to secure the best pricing and contract terms from suppliers. Multitasking: Ability to handle multiple priorities in a fast-paced environment. Working Conditions: Location: Primarily based within the hotel, restaurant, or resort’s purchasing office, with occasional visits to storage areas and supplier sites. Hours: Full-time position, which may require flexibility depending on operational hours, particularly in the hospitality industry (e.g., weekends, holidays). Physical Requirements: May involve some lifting, stocking, and manual handling of products in storage areas. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹25,000.00 per month Benefits: Food provided Work Location: In person
Job Summary: The Front Office Executive is responsible for handling the front desk operations, ensuring a high level of guest satisfaction by providing exceptional service and assisting guests with their inquiries and needs. This role involves greeting and checking in guests, managing reservations, handling administrative tasks, and communicating with other departments to ensure a seamless guest experience. Key Responsibilities: Guest Check-In and Check-Out: Greet guests warmly upon arrival and ensure a smooth check-in process. Provide guests with necessary information regarding their stay, such as room assignments, amenities, and hotel policies. Process guest check-out efficiently, ensuring that all charges are correct and payments are processed properly. Reservations Management: Manage incoming phone calls and emails for room reservations and inquiries. Assist in maintaining room availability, rates, and booking systems. Oversee group bookings and special requests, ensuring they are communicated clearly to the relevant departments. Guest Services: Address guest complaints or concerns promptly and professionally, resolving issues to their satisfaction. Provide concierge services, such as booking transportation, tours, or dining reservations. Assist with guest requests for special accommodations (e.g., extra towels, early check-in, late check-out). Administrative Duties: Maintain accurate records of guest arrivals, departures, and billing information. Handle guest payments and process credit card transactions. Assist in managing the inventory of guest supplies and ensure the front desk is well-stocked. Communication: Serve as the communication hub between guests and other hotel departments (housekeeping, maintenance, F&B, etc.). Relay guest preferences or special requests to the appropriate departments for action. Keep guests informed about hotel policies, amenities, and special promotions. Safety and Security: Ensure guest and hotel safety by adhering to security protocols, including verifying identification and room keys. Report any security or safety issues to the appropriate authorities immediately. Administrative Reporting: Prepare daily reports regarding guest arrivals, departures, occupancy rates, and financial transactions. Assist in the preparation of end-of-day financial reconciliations. Team Collaboration: Work closely with the housekeeping, maintenance, and food & beverage teams to ensure seamless service. Provide support to other front office team members during busy periods. Required Skills and Qualifications: Educational Requirements: A degree or diploma in Hospitality Management, Tourism, or a related field is often preferred but not always required. Training or certification in customer service or front office management may be beneficial. Experience: Previous experience in a customer-facing role in the hospitality industry is preferred (e.g., receptionist, guest services). Experience using hotel management software or reservation systems (e.g., Opera, Fidelio, or similar) is an advantage. Skills: Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Ability to handle stressful situations and guest complaints calmly and professionally. High attention to detail and accuracy in handling administrative tasks. Knowledge of local attractions, restaurants, and transportation options for guest recommendations. Personal Attributes: Friendly, professional, and approachable demeanor. Strong problem-solving and conflict-resolution skills. Ability to work in a fast-paced environment. Flexibility in working shifts, including nights, weekends, and holidays. Preferred Qualities: Strong leadership skills if the position involves supervising other staff. Ability to speak additional languages, especially for international hotel chains or resorts. Work Environment: Front Office Executives typically work in hotel lobbies or reception areas. The role may involve standing for long periods and interacting with guests and colleagues continuously. Shift work is common in this role, including early mornings, late nights, weekends, and public holidays. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person
Job Summary: The Front Office Executive is responsible for handling the front desk operations, ensuring a high level of guest satisfaction by providing exceptional service and assisting guests with their inquiries and needs. This role involves greeting and checking in guests, managing reservations, handling administrative tasks, and communicating with other departments to ensure a seamless guest experience. Key Responsibilities: Guest Check-In and Check-Out: Greet guests warmly upon arrival and ensure a smooth check-in process. Provide guests with necessary information regarding their stay, such as room assignments, amenities, and hotel policies. Process guest check-out efficiently, ensuring that all charges are correct and payments are processed properly. Reservations Management: Manage incoming phone calls and emails for room reservations and inquiries. Assist in maintaining room availability, rates, and booking systems. Oversee group bookings and special requests, ensuring they are communicated clearly to the relevant departments. Guest Services: Address guest complaints or concerns promptly and professionally, resolving issues to their satisfaction. Provide concierge services, such as booking transportation, tours, or dining reservations. Assist with guest requests for special accommodations (e.g., extra towels, early check-in, late check-out). Administrative Duties: Maintain accurate records of guest arrivals, departures, and billing information. Handle guest payments and process credit card transactions. Assist in managing the inventory of guest supplies and ensure the front desk is well-stocked. Communication: Serve as the communication hub between guests and other hotel departments (housekeeping, maintenance, F&B, etc.). Relay guest preferences or special requests to the appropriate departments for action. Keep guests informed about hotel policies, amenities, and special promotions. Safety and Security: Ensure guest and hotel safety by adhering to security protocols, including verifying identification and room keys. Report any security or safety issues to the appropriate authorities immediately. Administrative Reporting: Prepare daily reports regarding guest arrivals, departures, occupancy rates, and financial transactions. Assist in the preparation of end-of-day financial reconciliations. Team Collaboration: Work closely with the housekeeping, maintenance, and food & beverage teams to ensure seamless service. Provide support to other front office team members during busy periods. Required Skills and Qualifications: Educational Requirements: A degree or diploma in Hospitality Management, Tourism, or a related field is often preferred but not always required. Training or certification in customer service or front office management may be beneficial. Experience: Previous experience in a customer-facing role in the hospitality industry is preferred (e.g., receptionist, guest services). Experience using hotel management software or reservation systems (e.g., Opera, Fidelio, or similar) is an advantage. Skills: Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Ability to handle stressful situations and guest complaints calmly and professionally. High attention to detail and accuracy in handling administrative tasks. Knowledge of local attractions, restaurants, and transportation options for guest recommendations. Personal Attributes: Friendly, professional, and approachable demeanor. Strong problem-solving and conflict-resolution skills. Ability to work in a fast-paced environment. Flexibility in working shifts, including nights, weekends, and holidays. Preferred Qualities: Strong leadership skills if the position involves supervising other staff. Ability to speak additional languages, especially for international hotel chains or resorts. Work Environment: Front Office Executives typically work in hotel lobbies or reception areas. The role may involve standing for long periods and interacting with guests and colleagues continuously. Shift work is common in this role, including early mornings, late nights, weekends, and public holidays. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person
Job Summary: We are seeking an IT Engineer with a strong understanding of WINHMS (Web Integrated Hotel Management System) and Property Management Systems (PMS) to join our dynamic technology team. The ideal candidate will be responsible for supporting, maintaining, and enhancing our hotel management systems to ensure smooth operations for our business. Key Responsibilities: * System Implementation & Support: * Implement and configure WINHMS and PMS solutions tailored to the hotel’s operational needs. * Provide technical support and troubleshooting for users on WINHMS and PMS-related issues. * * System Maintenance: * Regularly monitor and maintain system performance, ensuring optimal operation of WINHMS and PMS. * Perform system updates, backups, and security checks to protect sensitive data. * * User Training & Documentation: * Conduct training sessions for staff on using WINHMS and PMS effectively. * Create and maintain documentation for system processes and troubleshooting guides. * * Collaboration: * Work closely with hotel management and other departments to ensure that technology solutions meet operational needs. * Collaborate with vendors and external partners for system enhancements and support. * * Data Management & Reporting: * Ensure the accuracy of data entry in WINHMS and PMS systems. * Generate and analyze reports for management to aid in decision-making. * * Problem Resolution: * Diagnose and resolve hardware and software issues related to WINHMS and PMS. * Escalate complex issues to higher-level technical support when necessary. * * Continuous Improvement: * Stay updated with the latest trends and technology in hotel management systems. * Recommend improvements and upgrades to enhance system functionality. * * Qualifications: * Bachelor’s degree in Computer Science, Information Technology, or related field. * Proven experience with WINHMS and PMS solutions in a hospitality environment. * Strong understanding of IT infrastructure, including networks, servers, and databases. * Excellent problem-solving and troubleshooting skills. * Strong communication and interpersonal skills. * Ability to work independently and as part of a team. * Preferred Skills: * Experience in project management. * Familiarity with other hospitality software solutions. * Knowledge of data analytics tools is a plus. Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Work Location: In person