Front Desk Receptionist

Hitha Neuro Rehabilitation(A Unit of Hitha Healthcare & Wellness Pvt. Ltd.) located atLB Nagar, Hyderabadis a well-regarded post-hospital rehab facility offering 24/7 care and a wide range of services. Operates a 30-bed post-hospital care unit with round-the-clock doctor support, nursing, physiotherapy, and housekeeping catered to brain stroke, RTA, paralysed, neuro, and head-injury patients. Overall,Hitha stands out as a1st neuro rehabilitation center in LB Nagar, with 5 years of experiencein combining clinical expertise, inpatient care, and continuous therapeutic support within a well-equipped facility. 1. Front Desk & Patient Reception Duties: Greet and Wish all patients and family members with warmth, empathy, and professionalism upon arrival and departure. Serve as the first point of contact, creating a calm and welcoming environment for patients undergoing long-term neurological care. Manage the reception area to ensure it remains organized, clean, and patient-friendly. 2. Patient & Family Interaction: Build Rapport: Establish a strong, trusting relationship with patient families through daily interaction, active listening, and emotional support. Coordinate Counselling Sessions: Schedule and follow up on family counselling sessions with clinical psychologists or rehab counsellors. Record family concerns and communicate relevant feedback to the healthcare team. Daily Updates: Provide non-clinical updates and basic therapy feedback to families as advised by the clinical team. 3. Billing & Revenue Collection Responsibilities: Billing Entries: Enter all services rendered (therapy sessions, consultations, diagnostics) into the billing system into the hospital billing software. Ensure proper coding and verification with the respective departments. Payment Follow-ups: Track outstanding balances, generate payment reminders, and ensure timely collections. Support families in understanding invoices, payment plans, and insurance coordination where applicable. Daily Cash Handling: Maintain logs of payments received via cash, card, UPI, or bank transfer. Submit daily financial summaries to the accounts or admin team. 4. Cross-Functional Coordination: Coordinate with multiple departments daily: Physiotherapy, Occupational Therapy, Speech Therapy – track scheduled sessions and ensure they are billed. Nursing & Medical Team – for patient status updates and emergency support. Resolve interdepartmental issues or service delays by acting as the communication bridge between teams. 5. Revenue Monitoring & Performance Accountability: Daily Revenue Tracking: Monitor billed vs. unbilled services across all departments. Reconcile therapy schedules with billing records to ensure 100% revenue capture. Target-Based Responsibility: Meet assigned daily/weekly revenue targets by ensuring full service billing and follow-ups. Assist the operations team in identifying missed revenue opportunities to increase revenue. Reporting: Prepare and share daily revenue reports with the management team. Highlight any service leakages, pending payments, or trends in patient payment behaviour. 6. Administrative Support: Schedule patient and coordinate admissions/discharges/reviews. Maintain patient files, registration forms, ID copies, and consent forms in an organized manner. Ensure accurate and confidential data entry into the patient management system. 7. Soft Skills & Professional Conduct: Practice empathy, patience, and effective communication—especially with families under emotional stress. Maintain a courteous and calm attitude under pressure. Uphold patient confidentiality and adhere to institutional protocols and data privacy regulations.