Hitha Healthcare & Wellness Private Limited

Hitha Neuro Rehabilitation(A Unit of Hitha Healthcare & Wellness Pvt. Ltd.) located atLB Nagar, Hyderabadis a well-regarded post-hospital rehab facility offering 24/7 care and a wide range of services. Operates a 30-bed post-hospital care unit with round-the-clock doctor support, nursing, physiotherapy, and housekeeping catered to brain stroke, RTA, paralysed, neuro, and head-injury patients. Overall,Hitha stands out as a1st neuro rehabilitation center in LB Nagar, with 5 years of experiencein combining clinical expertise, inpatient care, and continuous therapeutic support within a well-equipped facility. 1. Front Desk & Patient Reception Duties: Greet and Wish all patients and family members with warmth, empathy, and professionalism upon arrival and departure. Serve as the first point of contact, creating a calm and welcoming environment for patients undergoing long-term neurological care. Manage the reception area to ensure it remains organized, clean, and patient-friendly. 2. Patient & Family Interaction: Build Rapport: Establish a strong, trusting relationship with patient families through daily interaction, active listening, and emotional support. Coordinate Counselling Sessions: Schedule and follow up on family counselling sessions with clinical psychologists or rehab counsellors. Record family concerns and communicate relevant feedback to the healthcare team. Daily Updates: Provide non-clinical updates and basic therapy feedback to families as advised by the clinical team. 3. Billing & Revenue Collection Responsibilities: Billing Entries: Enter all services rendered (therapy sessions, consultations, diagnostics) into the billing system into the hospital billing software. Ensure proper coding and verification with the respective departments. Payment Follow-ups: Track outstanding balances, generate payment reminders, and ensure timely collections. Support families in understanding invoices, payment plans, and insurance coordination where applicable. Daily Cash Handling: Maintain logs of payments received via cash, card, UPI, or bank transfer. Submit daily financial summaries to the accounts or admin team. 4. Cross-Functional Coordination: Coordinate with multiple departments daily: Physiotherapy, Occupational Therapy, Speech Therapy – track scheduled sessions and ensure they are billed. Nursing & Medical Team – for patient status updates and emergency support. Resolve interdepartmental issues or service delays by acting as the communication bridge between teams. 5. Revenue Monitoring & Performance Accountability: Daily Revenue Tracking: Monitor billed vs. unbilled services across all departments. Reconcile therapy schedules with billing records to ensure 100% revenue capture. Target-Based Responsibility: Meet assigned daily/weekly revenue targets by ensuring full service billing and follow-ups. Assist the operations team in identifying missed revenue opportunities to increase revenue. Reporting: Prepare and share daily revenue reports with the management team. Highlight any service leakages, pending payments, or trends in patient payment behaviour. 6. Administrative Support: Schedule patient and coordinate admissions/discharges/reviews. Maintain patient files, registration forms, ID copies, and consent forms in an organized manner. Ensure accurate and confidential data entry into the patient management system. 7. Soft Skills & Professional Conduct: Practice empathy, patience, and effective communication—especially with families under emotional stress. Maintain a courteous and calm attitude under pressure. Uphold patient confidentiality and adhere to institutional protocols and data privacy regulations.

Hitha Neuro Rehabilitation(A Unit of Hitha Healthcare & Wellness Pvt. Ltd.) located at LB Nagar, Hyderabadis a well-regarded post-hospital rehab facility offering 24/7 care and a wide range of services. Operates a 30-bed post-hospital care unit with round-the-clock doctor support, nursing, physiotherapy, and housekeeping catered to brain stroke, RTA, paralysed, neuro, and head-injury patients. Overall, Hitha stands out as a1st neuro rehabilitation centre in LB Nagar, with 5 years of experience in combining clinical expertise, inpatient care, and continuous therapeutic support within a well-equipped facility. Job Roles & Responsibilities: 1. Daily Interaction with Medical Professionals: Visit and engage with doctors, surgeons, neurologists, physiatrists, and hospital staff across assigned hospitals and clinics. Develop and maintain strong professional relationships to encourage referrals and promote the Centre’s services. 2. Lead Generation through Medical Network: Build rapport with medical teams to stay informed about potential neuro rehab candidates. Actively source patient leads from hospitals, ICUs, and other referring institutions. 3. Patient & Attendants Follow-up: Approach patient attendants in hospitals to introduce the rehabilitation centre’s offerings. Clearly explain the benefits of neurorehabilitation and answer queries to encourage enquiries and visits. 4. Counselling & Conversion: Motivate and guide patients' families to visit the facility for assessments. Provide regular follow-ups to maintain interest and build trust, ultimately leading to admission conversions. 5. Sales Target Achievement: Work proactively to meet and exceed monthly admission and revenue targets. Maintain and update lead pipelines, track follow-ups, and report conversions accurately. 6. Collaboration with Internal Teams: Coordinate with clinical, operations, and marketing teams to ensure smooth onboarding of patients. Provide feedback to improve patient experience and optimize the admission process. 7. Market Intelligence & Reporting: Stay updated on competitors, market trends, and referring doctor preferences. Provide regular reports on field activities, lead status, and admission performance to management.

Hitha Neuro Rehabilitation (A Unit of Hitha Healthcare & Wellness Pvt. Ltd.) located at LB Nagar, Hyderabad is a well-regarded post-hospital rehab facility offering 24/7 care and a wide range of services. Operates a 30-bed post-hospital care unit with round-the-clock doctor support, nursing, physiotherapy, and housekeeping catered to brain stroke, RTA, paralysed, neuro, and head-injury patients. Overall, Hitha stands out as a 1st neuro rehabilitation center in LB Nagar, with 5 years of experience in combining clinical expertise, inpatient care, and continuous therapeutic support within a well-equipped facility. 1. Patient Counselling and Support: Provide emotional support to patients and families coping with neurological injuries or conditions (e.g., stroke, traumatic brain injury, spinal cord injury, Parkinson's, etc.). Explain the nature, goals, and expectations of neuro rehabilitation clearly to patients and caregivers. Assist families in accepting long-term rehabilitation needs and guide them through the psychological adjustment process. Counsel family members & attendants on managing stress and offering ongoing emotional support as required. 2. Patient Coordination and Care Navigation: Serve as the single point of contact for patients throughout their rehabilitation journey. Coordinate appointments across departments (e.g., physiotherapy, occupational therapy, speech therapy, neuropsychology). Help families with logistics such as admission process, stay arrangements, discharge planning, and follow-up schedules. Maintain ongoing communication with the interdisciplinary team to track progress and adjust care plans accordingly. 3. Handling Enquiries and Conversion to Admissions: Respond promptly and empathetically to all patient or caregiver enquiries (in person, over phone). Clearly explain available rehabilitation services, infrastructure, packages, success stories, and expected outcomes. Build trust and rapport with patients and family members, addressing doubts, fears, and misconceptions. Conduct facility visits (physical) to showcase the centre’s capabilities and comfort level. Follow up on enquiries through various sources and convert leads into confirmed admissions. Liaise with the finance/billing department to explain cost estimates and facilitate financial counselling if required. Collaborate with marketing and outreach teams to understand and track lead sources and referral patterns. 4. Documentation and Reporting: Maintain accurate records of enquiries, counselling sessions, admissions, and therapy progress. Prepare reports on enquiry-to-admission conversion rates and patient satisfaction. Document counselling session assessments and contribute to case records for holistic care planning. 5. Quality and Service Improvement: Collect and analyse patient and family attendants feedback to enhance service delivery. Identify barriers to admission or retention (e.g., financial constraints, lack of awareness) and escalate to the leadership team. Recommend strategies to improve patient onboarding and rehabilitation experience. 6. Outreach and Community Engagement: Strategize medical camps, hospital outreach events, and awareness drives to promote the Neuro Rehab Centre. Follow up with discharged patients to ensure continuity of care and track long-term outcomes. Skills & Qualities Required: Excellent communication and interpersonal skills Empathy, patience, and psychological insight Strong persuasion and relationship-building skills Basic understanding of neurological conditions and rehabilitation principles Organizational and time management skills Proficiency with MS Office and CRM tools

Designation - Branch Operations Manager Company - Hitha Rehabilitation Centre Office Location - LB Nagar, Hyderabad Salary - 70,000/- to 90,000/- Per Month Must - Experienced in In-Patient Hospital end to end operations 🕐 Experience: 4–8 Years in Hospital/Healthcare Operations 💼 Industry: Healthcare / Hospital / Neuro Rehabilitation 📢 Immediate Joiners Preferred About the Role: We are seeking a proactive and experienced Branch Operations Manager to oversee and drive the operations of our Neuro Rehabilitation Centre (Hitha Rehabilitation). The ideal candidate will independently manage the full spectrum of centre operations, lead the team, and contribute directly to revenue growth and patient satisfaction. Key Responsibilities: ✅ Manage day-to-day operations of the centre ✅ Lead and monitor employee performance across all departments ✅ Interact with patients and families for feedback and satisfaction ✅ Collaborate with medical teams to introduce new revenue-generating ideas ✅ Track and analyze monthly revenue and profit reports ✅ Ensure smooth coordination between departments (nursing, admin, facility, etc.) ✅ Maintain high standards in service quality, hygiene, and compliance ✅ Report directly to the Centre Head on operational and financial matters Requirements: ✔ Graduate/Postgraduate in Hospital Administration / Business Management or related field ✔ 4–8 years of experience in hospital or healthcare operations (Rehabilitation or Long-Term Care preferred) ✔ Strong team leadership, communication, and problem-solving skills ✔ Financial acumen to manage P&L, cost control, and revenue growth ✔ Proficient in MS Office (Excel, PowerPoint) and healthcare ERP/CRM systems What We Offer: ✨ Opportunity to lead a reputed rehabilitation centre ✨ Work in a patient-centric, growth-driven environment ✨ Competitive salary + performance-based incentives ✨ Professional development and career growth opportunities 🔹 Join us in transforming patient care and driving operational excellence. 📩 Apply Now! Send your resume to 9100193123 or apply directly on this portal.