Front Desk Executive

Key Responsibilities:

Reporting & Coordination:

• Provide timely and comprehensive reports to the Cluster General Manager regarding front desk operations, key issues, and improvements.

• Collaborate closely with the Center Supervisor to streamline workspace management and address any operational concerns.

• Adhere strictly to established Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and quality service delivery.

• Conduct show-around tours at other BHIVE centers when required, ensuring prospective clients receive a comprehensive understanding of the workspace offerings.

• Provide active support to Supervisors in executing daily operational tasks, ensuring smooth and efficient center management.

• Conduct operational audits of other centers during show-around visits, identifying areas for improvement and ensuring adherence to workspace standards.

• Report to the Cluster General Manager, providing regular updates on front desk operations.

• Liaise and communicate effectively with the Center Supervisor to ensure seamless workspace management.

• Follow the laid-out Standard Operating Procedures (SOPs) to maintain consistency and efficiency.

Front Desk Management:

• Greet and welcome visitors, clients, and members warmly, ensuring a professional and hospitable first impression.

• Maintain a well-organized, clean, and presentable reception area at all times.

• Handle incoming and outgoing calls, emails, and messages with professionalism and efficiency.

• Keep an updated record of all visitors and members checking in and out of the workspace.

• Address the needs of clients, visitors, and members promptly, ensuring high levels of satisfaction.

• Assist members with workspace-related inquiries, troubleshooting issues, and resolving complaints in a timely manner.

• Provide necessary information about available services, workspace policies, and membership benefits.

• Build strong relationships with members to foster a positive and collaborative work environment.

Operational Support:

• Manage Day Pass and Bulk Day Pass users, ensuring smooth check-in and workspace allocation.

• Assist in onboarding celebration of clients.

• Conduct show-around tours of the center for prospective members, highlighting key amenities and workspace benefits.

• Assist in setting up meeting rooms, workspaces, and event areas as needed.

• Handle daily check-ins, monitor workspace occupancy, and update records accordingly.

• Manage incoming and outgoing mail, couriers, and deliveries, ensuring accurate distribution.

• Maintain office supplies inventory, ensuring adequate stock levels and timely replenishment.

Compliance & Security:

• Enforce workspace security protocols and ensure all visitors comply with the established policies.

• Monitor entry and exit logs to ensure a safe and secure environment.

• Assist in emergency procedures, such as fire drills and evacuation plans, when necessary.

• Coordinate with security personnel to address any security concerns or breaches.