Job
Description
About us Who are we? Over the past decade, technology has changed how tier 2+ india is consuming services - both online and offline. Imagine being in a tier 2+ city in India, sitting at the dining table of a home and discussing the monthly grocery and budget with the family. What comes to our mind first when we think of getting our monthly groceries? Our trusted neighborhood kirana store aka apne mohalle ke kirana wale bhaiyya, right? ApnaMart started with a vision to offer an unparalleled shopping experience to tier 2+ India. A very modern shopping experience where they can choose quality products from varied assortments, add them to a shopping basket, check out at the front counter, pay cash/digitally and also have the option to do the same thing online from the comfort of their homes through our mobile App! We are building a scalable, asset-light chain of neighborhood super marts. We focus on bringing competitive pricing, varied assortment, and consistent customer experience coupled with the trust and personal connection of a neighborhood kirana. We’ve come a long way from our first store to 100+ stores and 1 lac+ monthly customers. It has been an overwhelming journey! And now, we are considering scaling up at an even more incredible pace. The target is 1000+ stores in the next year. Fingers crossed! In short, at Apna Mart, we are redefining the grocery experience for tier 2+ cities in India. You can check our website https://apnamart.in/ for more details. Job Description The Franchisee Relationship Manager at Apnamart is responsible for cultivating and maintaining strong partnerships with franchisees across our network. The FRM acts as the key liaison, ensuring franchisees are aligned with operational protocols, business goals, and brand standards. This role focuses on driving franchisee engagement, compliance, and overall network performance through proactive communication, strategic support, and continuous monitoring. Responsibilities Serve as the primary liaison for 30+ franchisee investors, keeping them informed, engaged, and confident in their investment. Build and maintain strong, trust-based relationships with franchisees. Translate store-level performance into clear financial reports, insights, and growth recommendations Develop a data-driven playbook for investor onboarding, performance reviews, and renewal conversations. Facilitate seamless communication between corporate teams and franchise partners, ensuring effective collaboration. Ensure franchisee adherence to operational and brand standards. Promptly address and resolve franchisee issues, act as a mediator when conflicts arise. Requirements Bachelor's degree in Business Administration, Marketing, or a related field. 2 - 4 years in investor relations, key-account management, franchise finance, or business development. Proven experience crafting financial dashboards and delivering executive-level updates Excellent interpersonal and communication skills. Willingness to travel for site visits and meetings with franchise partners. Proficiency in MS Office and CRM systems. We would like to hear from candidates who have the hunger to impact real lives and who can match our high bar on Values & Energy that we live by. If : You can apply first principles while solving real-time problems .You want to work with some of the most energetic and creative minds in the industr yYou want to be an integral part of building the best neighbourhood retail chain in Indi aYou want to have fun while building ApnaMart . NOTE: Apnamart is an equal-opportunity organisation. We hire qualified people from a wide variety of backgrounds without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Show more Show less
