Job Title:
Network Access Control (NAC) Support Engineer – L1
Location:
(Typically assigned to Customer NOC / SOC site)
Department:
Network Security Operations / IT Service & Incident Management
Reports To:
Network Security Manager / Core Manager
Job Purpose
The NAC Support Engineer acts as the
first line of defense
in maintaining secure network access operations. The role involves
monitoring, troubleshooting, and managing incidents related to Network Access Control systems
, ensuring compliance, uptime, and coordination with cross-functional teams for smooth operations.
Educational Qualification
- B.E / B.Tech in Electronics, Computer Science, or Information Technology from a reputed university (or equivalent qualification).
- Preferred Certifications: CCNA, FSCA (ForeScout Certified Administrator), or FSCA training minimum.
Experience
- Minimum 2+ years of experience in IT Service & Incident Management and Vendor Coordination.
- Exposure to Network Security, particularly Network Access Control (NAC) systems.
Technical Skillset
- Networking: Strong fundamental knowledge (minimum CCNA level) of switches, routers, wireless controllers, and firewalls.
- Network Security & NAC Tools:
- ForeScout (Enterprise Manager & Appliances)
- Cisco ISE (Identity Services Engine)
- Cisco Prime, Cisco NEs (Routers, Switches, WLCs, Firewalls, ACI Fabrics)
- Splunk, Essas, CyberArk, NetRequest, Spectrum, Dx NetOps
- Automation & Monitoring Tools:
- Ansible, ServiceNow, JIRA, MS Office, SPDW
- Preferred Skills: Basic scripting or automation understanding for NAC operations support.
Core Responsibilities
Incident & Service Management
- Act as the first line of defense, handling incidents through emails, Teams chats, and ticketing systems.
- Create and maintain incident audit trails and digital FAQs/self-help documentation.
- Perform incident troubleshooting and resolution for NAC-related issues (e.g., authentication errors, access rejections).
- Support customer or engineering teams in fulfillment requests or NAC-related configuration changes.
Monitoring & Operations
- Proactively monitor NAC components and devices (switches, enforcement points, and access logs).
- Perform manual NAC subnet reconciliation and ensure system health.
- Handle BAU NAC unblock requests and access control changes.
- Manage NAC account and access compliance, generate audit reports, and maintain documentation.
- Extract and analyze NAC switch error reports, compliance reports, and audit logs on a daily/weekly/monthly basis.
- Coordinate with cross-functional and vendor teams for issue resolution and escalations.
Compliance & Governance
- Conduct NAC compliance checks as per customer standards.
- Manage password rotations for system accounts and maintain security hygiene.
- Assist automation teams by testing and validating NAC automation developments post-sign-off.
Behavioral Competencies
- Excellent communication and coordination skills.
- Strong customer focus and stakeholder engagement ability.
- Team-oriented, collaborative, and proactive problem solver.
- Willingness to work extended hours or shifts during critical events.
- Strong sense of responsibility and attention to detail in compliance tasks.
Department Mapping
Functional Department:
Network Security Operations
Sub-Function:
NAC Operations / ITSM (Incident & Compliance Management)
Cross-Functional Interface
- Customer NOC / SOC teams
- Network Engineering & Security Teams
- Vendor Support (Cisco, ForeScout, etc.)
- ITSM (ServiceNow, JIRA) and Compliance Teams
Skills: cyberark,operations,splunk,ansible,networking,nac,spectrum,access,customer,network security,forescout,incident management,compliance,cisco
