FLO Backend OTC Sales

Job Description

Basic Section No. Of Position 1 Grade 11 Level Senior Officer Organisational BUSINESS Textiles BUSINESS_UNIT-1 Grasim Premium Fabric BUSINESS_UNIT-2 Grasim Premium Fabric BUSINESS_UNIT-3 Grasim Premium Fabric DEPARTMENT-1 Sales & Marketing Country India State Maharashtra Worksite Kolhapur Industry Marketing Function Sales & Marketing Skills Skill Order Management Dispatchers Handling customers Managing customer complaint service recovery operations Minimum Qualification Master of Business Admin Bachelor of Textile Eng CERTIFICATION No data available About The Role This position is JB 11 and location is Kolhapur,Maharashtra. Urgent requirement of Backend Support/ Merchandiser Job Purpose To coordinate in order generation and tracking order status to ensure timely shipment of order. To coordinate in timely pre-shipment sample dispatch to customer. For dispatch of both pre-shipment and final order, coordinating to send dispatch details to customer. To coordinate in handling customer complaints and sharing complaint related details with concerned departments. Job Context & Major Challenges The OTC market has gradually reached a saturation stage and currently, there is a requirement to develop premium fabric need in C-class counters which is considered as an opportunity considering the growing purchasing power of customers in several geographies. Till now, the premium fabric of GPFPL has been catering only to Class-A and Class-B counters. There has been a shift in customer preferences in the premium OTC market with increasing demand of more sober and formal wear design and fabric quality. GPFPL has large product basket with wide offerings w.r.t color range, designs, yarn counts, construction, etc. The major competitors of GPFPL in OTC market are Tessitura Monti, Luthai Textiles etc. including some traders such as Vanity Collection. The various product categories in the OTC market are- Excellence, Giza House and Soktas. The excellence category has yarn counts of around 120/2 to 140/2 while Soktas and Giza House has counts starting from 60-70 Ne offering fabrics in satin, mlange etc. GPFPL is an established manufacturer of jacquard cotton shirting designs in the OTC market. Jacquard fabric sales constitute around 7-10% of the total OTC sales volume. Challenges 1. Ensuring timely dispatch in peak phases of order delivery Key Result Areas KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)KRA1To coordinate in order generation and tracking order status to ensure timely shipment of order Feeding details such as ex-mail, quantity etc. in TTF and forward to design team Tracking order while in production phase Prioritizing orders in coordination with PPC in case of critical customers or urgent orders Following up with inspection, PPC and warehouse on a regular basis and once order is ready, inform marketing teamKRA2To coordinate in following up with customer regarding pre-shipment and final order dispatch Coordinating in sending pre-shipment sample to customer with dispatch details and after approval from customer, release bulk order Providing final order dispatch details to customer Coordinating in payment follow-up with customerKRA3To coordinate in handling customer complaints In case of order issues, coordinate with respective departments to analyze the complaint In cases of goods return, arranging for transportation in coordination with commercial department and updating return details in system Preparing claim note w.r.t return material and submitting to accounts department post approvalKRA4To coordinate in sending fabric samples to customers Coordinating with sampling team to ensure timely courier to customer Providing dispatch details to customer and following up with commercial department in case of delayed dispatch