FILED DUTY MANAGER OFS - TELECOM

Job Title:

Corrective and Preventive Maintenance (C&PM)

non-telecom systems

Key Responsibilities

• Operational Management
• Manage and monitor corrective and preventive maintenance (C&PM) activities across all non-telecom systems.
• Ensure systematic execution of operations in line with OEM guidelines, regulatory standards, and Etisalat (e&) procedures.
• Oversee system failure response and coordinate planned outages or hazardous work activities.
• Performance & Resource Management
• Review productivity, work practices, and ensure optimal deployment of personnel, test equipment, and resources.
• Manage field staff performance and guide teams in handling complex maintenance or rectification cases.
• Conduct regular site audits to ensure teams carry required tools, safety gear, and test equipment.
• Safety & Compliance
• Enforce compliance with Etisalat’s Health, Safety & Environment (HSE) guidelines and customer safety standards.
• Ensure safety and security measures are implemented consistently at all maintenance sites.
• Issue Resolution & Reporting
• Follow up on rectification of snags and ensure closure within defined SLAs.
• Prepare and submit detailed incident reports for escalated cases, including those requiring insurance or police documentation.
• Preventive Maintenance & Planning
• Plan and execute monthly preventive maintenance (PM) targets.
• Monitor progress and ensure prompt resolution of outstanding issues.
• Schedule hardware checks and track completion of corrective actions.
• Vendor & Stakeholder Coordination
• Coordinate with consultants, vendors, and contractors for data sharing, site visits, and technical inspections.
• Manage outsourced maintenance contracts and ensure compliance with agreed terms and KPIs.
• Represent the section in internal and external meetings, ensuring alignment with business continuity and governance goals.
• Documentation & Reporting
• Maintain accurate maintenance records, audit reports, and asset inventory (BSS).
• Prepare management reports on maintenance performance, contractor governance, and operational efficiency.
• Field Supervision
• Conduct independent site visits to validate work quality and compliance.
• Ensure real-time issue escalation and resolution support.
  

Education

Qualifications & Experience

• Required: Bachelor’s Degree in Electrical or Electronics Engineering (or equivalent).
  

Experience

• Required: 12–15 years of experience in field operations and maintenance of non-telecom systems (power, cooling, or infrastructure).
• Desired: 15–20 years of experience, with exposure to multi-site maintenance management.
  

Other Requirements

• Strong leadership and team management skills.
• Proficiency in maintenance management systems and reporting tools.
• Excellent communication and coordination abilities.
• Valid UAE Driving License (mandatory).