FILED DUTY MANAGER OFS - TELECOM

Corrective and Preventive Maintenance (C&PM)

1. Operational Management

   
   
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     Manage and monitor corrective and preventive maintenance (C&PM) activities across all non-telecom systems.

   
   
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     Ensure systematic execution of operations in line with OEM guidelines, regulatory standards, and Etisalat (e&) procedures.

   
   
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     Oversee system failure response and coordinate planned outages or hazardous work activities.

   
   
   
   



2. Performance & Resource Management

   
   
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     Review productivity, work practices, and ensure optimal deployment of personnel, test equipment, and resources.

   
   
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     Manage field staff performance and guide teams in handling complex maintenance or rectification cases.

   
   
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     Conduct regular site audits to ensure teams carry required tools, safety gear, and test equipment.

   
   
   
   



3. Safety & Compliance

   
   
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     Enforce compliance with Etisalat s Health, Safety & Environment (HSE) guidelines and customer safety standards.

   
   
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     Ensure safety and security measures are implemented consistently at all maintenance sites.

   
   
   
   



4. Issue Resolution & Reporting

   
   
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     Follow up on rectification of snags and ensure closure within defined SLAs.

   
   
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     Prepare and submit detailed incident reports for escalated cases, including those requiring insurance or police documentation.

   
   
   
   



5. Preventive Maintenance & Planning

   
   
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     Plan and execute monthly preventive maintenance (PM) targets.

   
   
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     Monitor progress and ensure prompt resolution of outstanding issues.

   
   
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     Schedule hardware checks and track completion of corrective actions.

   
   
   
   



6. Vendor & Stakeholder Coordination

   
   
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     Coordinate with consultants, vendors, and contractors for data sharing, site visits, and technical inspections.

   
   
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     Manage outsourced maintenance contracts and ensure compliance with agreed terms and KPIs.

   
   
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     Represent the section in internal and external meetings, ensuring alignment with business continuity and governance goals.

   
   
   
   



7. Documentation & Reporting

   
   
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     Maintain accurate maintenance records, audit reports, and asset inventory (BSS).

   
   
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     Prepare management reports on maintenance performance, contractor governance, and operational efficiency.

   
   
   
   



8. Field Supervision

   
   
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     Conduct independent site visits to validate work quality and compliance.

   
   
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     Ensure real-time issue escalation and resolution support.

   
   
   
   

Education:

• Required:

Experience:

• Required:




• Desired:

Other Requirements:

• 
  

  Strong leadership and team management skills.



• 
  

  Proficiency in maintenance management systems and reporting tools.



• 
  

  Excellent communication and coordination abilities.




• Valid UAE Driving License