Field Technical Engineer

Key Responsibilities:

1. Network Installation & Commissioning

• Installation and configuration of GPON components such as OLTs (Optical Line Terminals), ONTs (Optical Network Terminals), and splitters.
  

• Execute fiber optic cable laying and ensure proper route connectivity as per design.
  

• Perform testing and validation of fiber links using OTDR, power meters, and visual fault locators.
  

2. Fiber Splicing & Maintenance

• Carry out precise fiber splicing using splicing machines (Fusion Splicer).
  

• Maintain and manage splicing enclosures, termination boxes, and patch panels.
  

• Handle preventive and corrective maintenance of fiber optic links to ensure uninterrupted services.
  

3. New Connection Activations

• Perform physical setup and installation of broadband internet for new customers.
  

• Configure routers/modems and ONTs at customer premises and provide basic training on usage.
  

• Coordinate with the backend team to ensure smooth provisioning and service activation.
  

4. Troubleshooting & Support

• Attend and resolve customer complaints, service interruptions, or link degradation issues.
  

• Ensure SLA adherence for fault resolution and maintain detailed records of complaints handled.
  

• Perform root cause analysis of recurring field issues and propose corrective measures.
  

5. Documentation & Reporting

• Maintain accurate documentation of fiber splicing records, connection logs, and site surveys.
  

• Submit daily/weekly reports to the area manager on tasks completed, customer issues, and site status.
  

6. Safety & Compliance

• Follow all field safety protocols and ensure the use of proper tools and PPE during fieldwork.
  

• Comply with internal network quality and operational guidelines.
  

Qualifications & Experience:

• Education: ITI / Diploma / BE in Electronics, Electrical, Telecommunications, or related fields.
  

• Experience: 13 years in field operations, preferably in FTTH/GPON deployment.
  Prior telecom industry experience is also valid and considered.

• Technical Skills:
  

• GPON technology (OLT/ONT configurations)
  

• Fiber splicing & testing tools (OTDR, Power Meter)
  

• IP networking basics (LAN, WAN, TCP/IP)
  

• Router and Wi-Fi configuration
  

• Language: Proficiency in Tamil; Basic English for documentation.
  

• Others: Must own a two-wheeler and valid driving license; willingness to travel within assigned locations.
  

Soft Skills Required:

• Strong problem-solving and analytical skills
  

• Customer-friendly approach and communication
  

• Ability to work independently and in a team
  

• Time management and multi-tasking capabilities
  

Compensation & Benefits:

• Competitive monthly salary (based on experience and skills)
  

• Field travel allowance and mobile/internet reimbursement
  

• Performance-based incentives
  

• On-the-job training and skill development programs
  

• Provident Fund (PF), ESI, and other statutory benefits
  

Working Conditions:

• Field job involving travel across Coimbatore, Erode, and Tirupur
  

• Rotational shifts and weekend availability may be required
  

• Must be physically fit to work at heights and in outdoor conditions