Field Services Engineer

Budget (Freshers): 20k CTC and take home 15k

Budget (Experience) : Upto 8 lakhs

Job Purpose / Summary

• Provide on-site technical support, maintenance, troubleshooting, repair, and commissioning of equipment, machines, and systems sold by our company.
• Ensure high equipment uptime, meet service response targets, and maintain customer satisfaction.
• Act as a liaison between customers and the internal service team / support teams, relaying feedback and contributing to continuous improvement.

Key Responsibilities & Duties

Technical & Maintenance

• Perform installation, commissioning, preventive, predictive, and corrective maintenance of machines / equipment.
• Diagnose faults, troubleshoot mechanical, electrical, hydraulic, pneumatic, and control systems.
• Carry out alignment, balancing, coupling inspection, blade checks, calibration, and relevant adjustments.
• Replace or repair components / assemblies when needed; perform detailed inspections and root cause analysis.

Customer Interaction & Support

• Visit customer sites to respond to breakdown or service calls, as per SLA.
• Provide training / guidance to customer operators / technicians on proper operation, preventive maintenance, and safety.
• Address customer complaints or issues directly and escalate effectively when required.

Documentation & Reporting

• Prepare and submit service reports, Time sheets, root cause reports, and other documentation.
• Maintain accurate records of service history, spare parts used, and customer feedback.