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10.0 - 15.0 years
12 - 17 Lacs
Bengaluru
Work from Office
Position Summary: To ensure all the regions of Mongolia, Bangladesh, Indonesia, Egypt, Turkey, Sri Lanka (South East Asia & Sub Sahara countries) are maintained and fully operational according to the contractual obligation for the Accounts. This position will involve travelling to each location if required and ensuring all locations are properly maintained. JOB PURPOSE: Create work plans for locomotives and communicating them to the customers and FSEs in a timely fashion. Work with minimal supervision. Working safely on customer property, following all safety rules. Ensuring Auditing materials and completing cycle counts are completed by staff weekly. Entering warranty orders and requisitions when required. Follow up on new deliveries, and work with engineering to maintain highest quality of performance. Advising customer tradesmen on testing and troubleshooting procedures. Co-ordinate activities regarding tech issues and material requirements with all sheds. Effectively troubleshoot and repair all mechanical & electrical systems of locomotives, both on and off site. Take Corrective action as needed for all safety and work-related issues at all sheds. Responsible for long- and short-term planning and meeting operation schedules Communicate information in a timely manner to all employees. Assure proper maintenance of facility equipment and machinery is in working condition. Effectively troubleshoot and repair all mechanical & electrical system of a locomotive. Administer all policies and procedures that relate to the facilities at individual sheds. Ensure all governmental agency inspection requirements and/or procedures are accounted for and documented. Ensure compliance with policies and procedures with all staff Ensure good safety practices and housekeeping to all sheds Co-ordinate with engineering in LaGrange with all issues with issues with new locomotives. JOB DUTIES : 1. Provides technical advice to customers regarding proper facilities, tooling, maintenance practices, and operation of product to maximize reliability and performance. 2. Assists customers with investigating and correcting product difficulties. 3. Support warranty and Locomotive Commissioning activity and engage in MSA projects if requirement arises. 4. Maintaining inventory details of materials. 5. Develop technical best practices. JOB RELATED STATISTICS: - No. of direct reports only: ZERO - No. of facilities/sites managed: As required internationally - Financial Responsibility BACKGROUND/EXPERIENCE: B.E. / B. Tech. (Mechanical /Electrical / Electronics / Instrumentation / Automation /) with 3 - 6 years OR Diploma (Electrical / Electronics / Instrumentation / Automation / Mechanical) with 7 - 8 OR ITI (Electrical / Electronics / Instrumentation / Mechanical) with 8 - 10 years of experience in locomotive services and maintenance. Preferred Prior railroad locomotive field experience or knowledge of railroad operations Previous locomotive experience in mechanical or electrical troubleshooting Knowledge of rail industry safety rules. Experience with SAP and D365. Knowledge of unit service and warranty policies and procedures.
Posted 2 months ago
2.0 - 7.0 years
4 - 7 Lacs
Thiruvananthapuram
Work from Office
Service Manager Role & responsibilities: - Primary responsibility will be to provide commercial and administrative support to service department. - To plan and attain sales target of service department. - Handling service department operations including Day to Day work allocation & planning of service engineers / technicians for job execution at site. - Cordinating service activities with inhouse technicians and sub contractors for territory of West India and key accounts - Spare part management and accountability. - To monitor billings and receivables. - Collection of payments and necessary tax forms. - Prepare quotations for service contracts and casual service jobs - Prepare, Maintain and update regularly the AMC data base and ensure renewal of contracts. - Managing AMC accounts of customers. - Prepare and Coordinate service schedules - Prepare and update list of Warranty units and AMC units - Visit key customers for meetings as and when required. - Depute technicians to sites for service works and approve their expense vouchers. - Monitoring service report files and database. - Organisnig training programs for on field service technicians and sub contractors including customer maintenance personnels from time to time. - Supervising & monitoring customer complaint register to ensure no escalation of open calls - Involving technical resource to analyse root cause of repeated complaints or failure and maintain reports of such findings and analyses for future reference. - Checking of quality of work, measurement certification, billing certification & collection of payments. - Material Planning delivery arrangement for Project/Service - Checking of service reports and inform material requirement. - Closing the complaints as per specified response time resolution and time - Monitoring of movements of Service people. - Co-ordination with Vendors/Contractors. - Support the Sales, Project & Service function in all aspects required from time to time Apply Save Save Pro Insights
Posted 2 months ago
10.0 - 15.0 years
8 - 9 Lacs
Chandigarh
Work from Office
•Drive the team for service business & achieve the Quarterly & Yearly budgets. •Achieve & Maintain the Printer to Engineer Ratio •Achieve & Maintain the percentage of repeat breakdown call’s .
Posted 2 months ago
1.0 - 3.0 years
2 - 3 Lacs
Chennai
Work from Office
Looking for the position of Field Service Engineers for handling imported Analytical Instruments Responsibilities: * Perform service engineering on customer sites * Conduct repair and calibration testing * Maintain equipment under annual contracts Health insurance Provident fund Annual bonus
Posted 2 months ago
0.0 - 1.0 years
0 - 1 Lacs
Bengaluru
Work from Office
Urgent Opening –Technician, Qualification: ITI or Diploma(Electrical) Skills: Through knowledge on operating the machines, technical and electrical. General :BIKE & driving license 6364467264 Locations : Bangalore
Posted 2 months ago
0.0 - 5.0 years
1 - 2 Lacs
Bengaluru, Hasan, solur
Work from Office
Basic Information- Designation Executive- Customer Support Experience Fresher / Experienced Education: 12th pass/ITI/Diploma. Working location: Bangalore, Hasan, Solur Daily roles and responsibilities 1) To look after Installation & services like Maintenance & Troubleshooting of GPS Units. 2) Need to visit Customer Site regularly & resolve their Problem related to GPS. 3) Basic Knowledge of electronics & electrical with multimeter knowledge is must. 4) Should be Energetic & ready to do field Job. 5) Should be customer friendly. 6) Two-Wheeler Mandatory If interested, please apply or share resume to trupti.salve@aryamonitalk.com
Posted 2 months ago
0.0 - 1.0 years
1 - 3 Lacs
Bangalore Rural, Bengaluru
Work from Office
Mandates before applying - - Need only male fresher candidates. - There will be a bond of 1 year. - Should have 2-wheeler & willing to travel on-site. - Should have a cancelled cheque. - All the educational certificates and id proofs You may share your c.v. at - nilofar@in.experis.com Job Overview: A field service engineer in the oil and gas industry plays a critical role in ensuring the efficient and reliable operation and maintenance of equipment and machinery at various work sites. Field Service Engineers are expected to possess strong technical expertise, problem-solving skills, and the ability to work efficiently in dynamic and challenging environments. They should also demonstrate excellent communication and interpersonal skills to interact effectively with customers, team members, and other stakeholders. Additionally, a thorough understanding of relevant industry regulations, safety rules, and compliance requirements is crucial for this role. Job Responsibilities: On-Site Maintenance and Repairs: Conduct regular inspections, maintenance, and repairs on a wide range of oil and gas equipment, including fuel dispensers and other types of equipment at retail outstations like Petrol pumps, to ensure their optimal performance and minimize downtime. Troubleshooting: diagnosing and troubleshooting complex technical issues that may arise during the operation of equipment, utilizing a deep understanding of the specific systems and processes involved in our industry. Installation and Commissioning: Assisting with the installation, configuration, and commissioning of new equipment (fuel dispensers and other types of equipment at retail outstations like Petrol pumps), ensuring that it operates according to specified guidelines and safety standards. Customer Support: Providing technical support and guidance to clients or customers, addressing their concerns, and offering solutions to maximize the efficiency and safety of their operations. Safety Compliance: Ensuring that all work performed adheres to industry safety standards and regulations and identifying potential safety hazards or risks to prevent accidents and promote a secure working environment. Documentation and Reporting: maintaining detailed records of service activities, including maintenance schedules, repairs performed, and any modifications made, and providing comprehensive reports to supervisors or management as required. Training and Knowledge Sharing: Attending training sessions or workshops to enhance the understanding of equipment operations, maintenance procedures, and safety protocols. Field Operations Coordination: Collaborating with other team members, including engineers, technicians, and project managers, to coordinate field operations, prioritize tasks, and ensure timely and effective resolution of technical issues. Adherence to Company Policies: Following company policies and protocols, including those related to quality control, health, safety, and environmental protection, to uphold the organization's reputation and maintain high operational standards.
Posted 2 months ago
1.0 - 6.0 years
3 - 4 Lacs
Rajkot, Vadodara
Work from Office
Company Overview: PagarBook is a rapidly growing company committed to transforming the way businesses manage their workforce and payroll. Our platform is designed to simplify HR processes, enhance productivity, and improve compliance. We are looking for enthusiastic individuals to join our team and help us achieve our mission of making workforce management effortless. Job Summary: The Field Onboarding and Service Specialist will play a crucial role in ensuring that our clients have a smooth onboarding experience and receive excellent ongoing support. This role involves traveling to client sites, conducting training sessions, troubleshooting issues, and providing hands-on assistance to ensure clients are getting the most out of PagarBooks platform. Key Responsibilities: Client Onboarding: o Conduct in-person training sessions with new clients to ensure they understand how to use PagarBooks platform. o o Assist clients in setting up their accounts, configuring settings, and uploading necessary data. Develop tailored onboarding plans that address specific client needs and ensure a smooth transition. Customer Support: o Serve as the primary point of contact for clients in your region, addressing their questions and concerns. o o Provide on-site troubleshooting and support for any technical issues or questions that arise. Ensure timely resolution of client issues by coordinating with internal support and development teams. Relationship Management: o o Build and maintain strong relationships with clients to ensure their satisfaction and retention. Gather feedback from clients to identify areas for improvement and relay this information to the product team. o Educate clients on new features and updates to maximize their use of the platform.. Experience: o Minimum of 2 years of experience in a client-facing role, preferably in onboarding, training, or customer support. Skills o Strong interpersonal and communication skills, with the ability to explain complex concepts in simple terms. o o o Excellent problem-solving abilities and attention to detail. Ability to work independently and manage multiple tasks simultaneously. Proficiency in using software and technology, with a willingness to learn new tools. Other Requirements: Willingness to travel extensively within the assigned region. o o Valid drivers license and reliable transportation. Flexibility to work outside of regular business hours when necessary. Contact us at - 7406999108
Posted 2 months ago
2.0 - 4.0 years
2 - 2 Lacs
Noida
Work from Office
Need A sales Executive for Marketing.
Posted 2 months ago
1.0 - 5.0 years
1 - 4 Lacs
Gurugram, Bengaluru, Mumbai (All Areas)
Work from Office
• Laundry & Kitchen equipments . • Preventive & corrective maintenance of the machine, diagnose faults, and rectify. • Work effectively and in the shortest time possible. • AMC site visit & Maintain to clean, replace & repair. Required Candidate profile • ITI Diploma Holder • Employee should have hands on experience of heavy machinery of various site. • The positions are related to field work. • Should have 2 wheelers.
Posted 2 months ago
5.0 - 10.0 years
0 - 3 Lacs
Coimbatore, Bengaluru
Hybrid
Job Title: Senior/ Tech Leader Service Cloud Salesforce Developer - Immediate Joiner Preferred We are seeking a seasoned and highly skilled Senior Developer with expertise in the Salesforce platform to join our dynamic team. In this pivotal role, the Senior Developer will be responsible for analysing requirements, proposing software design, instructing software developers on proper design methods, defining standard database design, and providing production support. Setting the standards for software design and development, the Senior Developers will play a crucial role in ensuring the effectiveness and scalability of solutions. Role & responsibilities Support business objectives by leveraging the Salesforce platform to build and configure comprehensive solutions that improve business processes and drive efficiency gains across all business functions. Analyze complex business and technical requirements regarding their impact on existing systems and environments to produce a thorough business and system design. Design, configure, develop, document, test, and implement solutions on the Salesforce.com platform, including integrations with third-party applications and other tools. Understand the business needs of internal customers and provide comprehensive solutions for such needs. Develop coding standards and guide junior team members. Participate in cross-functional team communication and knowledge-sharing activities. Work on complex projects with minimal guidance from team lead/managers. Fulfill technical lead role on large projects and coordinate development activities. Work with requirement owners to estimate and prioritize user system requests. Advise on how to leverage out-of-the-box Salesforce solutions, as well as when to customize and enhance. Manage and document configuration changes to fields, workflows, reports, roles/permissions, security settings, page layouts, custom objects, reports, and dashboards. Remain current on Salesforce releases, features, best practices, applications, technologies, and certifications (Trailhead) Manage release preview and business process testing for ongoing Salesforce bug fixes and new releases, advising the Salesforce users on the strategic direction the application should take, including third-party add-ons or additional applications. Drive user adoption and best practices to further the long-term success of the system through user training and support. Maintain system health checks, conduct regular license audits, and ensure license compliance. Communicate effectively with project managers and other stakeholders regarding project status and delivery timeframes. Preferred candidate profile Minimum 5 years of experience in hands-on Salesforce, and focus on Service Cloud. Strong Salesforce functional experience with Service Cloud and Field Service Lightning (FSL). Extensive technical experience with Salesforce in the following capacities: Gap analysis, solution design, configuration, and development Integrating Salesforce with other applications using web services and other technologies Use of APIs, Apex, Lightning, Visualforce, and Visual Workflow to develop extensions to native functionality. Implementing platform end-to-end, including data conversion and post-production support, and troubleshooting System administration, including user management, environment planning, workflow, approval, and message configuration. Experience developing using SQL, JavaScript, REST and SOAP APIs, HTML, and XML Experience with Case management, Milestones, Planning and Scheduling, Service appointment, and Work order management. Experience with other SaaS e-commerce platforms a plus Experience with Agile Project methodology and familiarity with ADO Salesforce Developer (Platform Developer I, Platform. Developer II and Salesforce Service Cloud Consultant is a must. Certification and hands-on experience in Field Service Lightning are a plus. Our Recruiter is available on Whatsapp at +84934779288, feel free to connect for application
Posted 2 months ago
0.0 - 2.0 years
1 - 3 Lacs
Ahmedabad, Halol, Vadodara
Work from Office
Location :- Vadodara / Kerela Post : Technical Surveyor Plant :- Service Provider Qualification :- Diploma/ BE Mechanical / Electrical /EC / IC Experience :- Fresher / Experience both can applicable Required Candidate profile Job Time :- 9am-6pm Salary :- 15,000 -20,000 CTC Facility :- No Post :- Surveyor ( 50% office work , 50 % site work ) Mo no : +91 90816 99700 / Mo No : 9081699500 / 9081699600
Posted 2 months ago
2.0 - 4.0 years
4 - 6 Lacs
Hyderabad
Work from Office
Responsibilities: Vaccum Pumps Experience Must. Maintain equipment records & report issues promptly Ensure safety protocols followed at all times Install, maintain, repair vacuum pumps in industrial settings WhatsApp 7483236645 Health insurance Annual bonus Provident fund
Posted 2 months ago
2.0 - 7.0 years
3 - 4 Lacs
New Delhi, Bengaluru, Mumbai (All Areas)
Work from Office
Key Responsibilities and Duties: Diagnosing and Troubleshooting: Identifying the root cause of technical issues and devising solutions. Repairing Equipment: Performing repairs to restore equipment to optimal working condition. Preventive Maintenance: Conducting routine checks and maintenance to prevent breakdowns and extend equipment lifespan. Installation and Commissioning: Installing new equipment and systems and ensuring they are functioning correctly. Technical Support: Providing on-site or remote technical support to customers, often in the field. Training: Educating customers on the proper use and maintenance of equipment. Documentation: Keeping detailed records of service activities, including diagnoses, repairs, and maintenance procedures. Customer Interaction: Communicating effectively with customers to understand their needs and ensure satisfaction. Compliance: Adhering to safety regulations and company procedures. Essential Skills and Qualifications: Technical Expertise: Strong understanding of relevant equipment, systems, and technologies. Problem-Solving: Ability to diagnose and resolve technical issues efficiently. Communication: Effective communication skills to interact with customers and colleagues. Customer Service: Excellent customer service skills to ensure customer satisfaction. Physical Stamina: Ability to perform tasks that may involve physical exertion, such as lifting and moving equipment. Teamwork: Ability to collaborate effectively with other team members. Education/Experience: Bachelor's degree in a relevant engineering field (e.g., mechanical, electrical) or equivalent experience. Variations in Service Engineer Roles: Field Service Engineer: Provides on-site technical support and maintenance at customer locations. Professional Services Engineer: Develops and implements customized software solutions and integrations. Sales and Service Engineer: Combines sales and service roles, generating leads and providing technical support. Maintenance Engineer: Focuses on planning, scheduling, and executing maintenance tasks. For more details call or whats app Mayank (HR) Mob: 7897037297 Mail: Mayank@hirex.co.in
Posted 2 months ago
0.0 years
1 - 3 Lacs
Tekmal, Hyderabad, TELANGANA
Work from Office
Role & responsibilities Job Description for Field Service Engineer Department/BU: AMS- O&MBU Location: HYD Job Overview: A Field Service Engineer in the oil and gas industry plays a critical role in ensuring the efficient and reliable operation and maintenance of equipment and machinery at various work sites. Field Service Engineers are expected to possess strong technical expertise, problem-solving skills, and the ability to work efficiently in dynamic and challenging environments. They should also demonstrate excellent communication and interpersonal skills to interact effectively with customers, team members, and other stakeholders. Additionally, a thorough understanding of relevant industry regulations, safety rules, and compliance requirements is crucial for this role. Job Responsibilities: 1. On-Site Maintenance and Repairs: Conduct regular inspections, maintenance, and repairs on a wide range of oil and gas equipment, including fuel dispensers and other types of equipment at retail outstations like Petrol pumps, to ensure their optimal performance and minimize downtime. 2. Troubleshooting: Diagnosing and troubleshooting complex technical issues that may arise during the operation of equipment, utilizing a deep understanding of the specific systems and processes involved in our industry. 3. Installation and Commissioning: Assisting with the installation, configuration, and commissioning of new equipment (fuel dispensers and other types of equipment at retail outstations like Petrol pumps), ensuring that it operates according to specified guidelines and safety standards. 4. Customer Support: Providing technical support and guidance to clients or customers, addressing their concerns, and offering solutions to maximize the efficiency and safety of their operations. 5. Safety Compliance: Ensuring that all work performed adheres to industry safety standards and regulations, and identifying potential safety hazards or risks to prevent accidents and promote a secure working environment. 6. Documentation and Reporting: Maintaining detailed records of service activities, including maintenance schedules, repairs performed, and any modifications made, and providing comprehensive reports to supervisors or management as required. 7. Training and Knowledge Sharing: Attending training sessions or workshops to enhance the understanding of equipment operations, maintenance procedures, and safety protocols. 8. Field Operations Coordination: Collaborating with other team members, including engineers, technicians, and project managers, to coordinate field operations, prioritize tasks, and ensure timely and effective resolution of technical issues. 9. Adherence to Company Policies: Following company policies and protocols, including those related to quality control, health, safety, and environmental protection, to uphold the organization's reputation and maintain high operational standards. Requirements: 1. Diploma, BTech (Mechanical or Electrical or Electronics or Instrumentation) with Fresher. 2. Ability to work in flexible timings and to adapt to changing work schedules. 3. Basic Knowledge of computers (E-Mail handling, MS Office, Excel, etc.) 4. Must have their own bike. Salary Range: Up to 3 Lakhs per
Posted 2 months ago
0.0 - 4.0 years
1 - 3 Lacs
Gandhinagar, Ahmedabad, Vadodara/ Baroda
Work from Office
B.E. / Diploma - Electrical Engineering with Min. 0 to 3 Years of experience in Service Field. Installation of UPS, Inverter, Stabilizer, Batteries. Repairing work of UPS, Inverter, Stabilizer. Service Visit, Visit for PM work. Good Computer Skills. Required Candidate profile Explaining new features and suggesting upgrades to customers. Understanding customer needs and concerns. Preparing & submitting service reports. Ready to travel for Service. Good Communication Skills. Perks and benefits Negotiable - Depending Upon Candidate & Experience
Posted 2 months ago
3.0 - 8.0 years
7 - 13 Lacs
Kota, Jaipur, Ankleshwar
Work from Office
Role & responsibilities Position : Service Engineer Qualification : Diploma / BE Mechanical Experience : 3 7 Years Location: Jaipur / Kota and Ankleshwar Reporting to : Manager Have Experience in to bag filters Have Experience in to Air pollution control Have Experience in to Pneumatic Conveying Have Experience in to Industrial Grinding Best regards Mamta Mevada Recruitment consultant Mobile: +91 9904900177 Email: bdq5@uhr.co.in
Posted 2 months ago
9.0 - 14.0 years
12 - 16 Lacs
Bhubaneswar, Chandigarh, Jaipur
Work from Office
Roles and Responsibilities: Proven expertise in EV vehicle service and field service operations. Hands-on experience in managing dealers, service technicians, and service networks. Strong knowledge of EV systems , warranty processes , and compliance standards. Experience in overseeing service operations , vendor coordination , and parts availability. Excellent communication and stakeholder management skills. Preferred Candidate Profile: Bachelors degree (B.Tech or any relevant discipline) Minimum 8+ years of experience in field service , preferably within the automotive industry. Prior experience with EV commercial vehicles. Contact: Vasanth Kumar Talent Acquisition WhatsApp: +91 90477 44528 Email: vasanthkumar.m@haarvard.com
Posted 2 months ago
5.0 - 10.0 years
8 - 18 Lacs
Pune, Chennai, Mumbai (All Areas)
Work from Office
As per local company policy Job Purpose: The Electrical Field Service engineer prime duty is to lead Field Service work, onshore and offshore projects for Steam Turbines Also supervise teams of technicians working on clients site and equipment. Field Service engineer travels to power plants wherever required to perform erection, commission, maintenance, repair, and modification of steam turbine generators and related equipment up to a maximum 50 MW and has a high degree of customer interface. Key Tasks & Responsibilities • Supervision of Electrical erection, commissioning, troubleshooting, maintenance with crews ranging in size from 1 to 10 persons disassembling, inspecting, repairing, and reassembling steam Turbine- Generators and its Auxiliaries. • Leads job site safety and knowledge about EHS programs. • Performs site surveys to develop maintenance plans. • Completes and submits detailed reports covering all job activity. • Lead and direct subcontractors to perform specific maintenance related tasks. • Knowledge of steam turbo generators erection related to electrical work is required. • Commissioning of generator synchronization/protection relays. • Various Instrumentations activities during Erection and commissioning. • Inspection of electrical panels. • Thorough understanding of engineering drawings. • Trouble shooting work related to electrical systems. • Familiarity with motors and transformers. • PLC & DCS knowledge understanding required • Preparation of site reports, schedule, • Problem analysis and root cause identification on STG package • Lead / opportunity generation for Spares, Footprints , Revamps , Upgrades etc. Additional Key Tasks & Responsibilities as per local requirements • Support Dept. Head for Consolidation and Monthly closing data • Maintain Local Project List. Customer data management. • Support for ISO process / documentations. • Develop new customers from own sources / market information. Company Specific Tasks & Responsibilities • Perform by attaining in a way aimed at achieving the highest possible work efficiency • To comply with the Company Code of Conduct • To provide information, maintain records and carry out all duties in an accurate, efficient and timely manner • To adhere to all Company processes and procedures • To enhance the image and r
Posted 2 months ago
0.0 - 4.0 years
2 - 6 Lacs
Thane
Work from Office
Responsibilities To fulfill aftersales needs of customers in the assigned territory To Maintain response time & downtime as per the SLA to assigned customers, Accountable for instruments installation and Warranty service in the Field, Accountable for Billable service and promote the service contracts, Accountable for Accessories & generating lead for Consumables sales, Develop and deliver a productivity strategy that contributes quarterly impacts to the business, Deliver actionable data driven insights to explore new areas of operational excellence, Ensure all in-field activities are carried out safely complying with company environmental Health & Safety (EHS) guidelines and procedures, Perform field service as advised by the Group Leader, carrying out repairs, maintenance and installation of instrumentation and their accessories, Provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems, Develop Junior Engineers on handling equipments and customers, Execute preventive maintenance calls as scheduled, Align personal working practices with the departments performance targets, Actively demonstrate compliance with all team targets, Maintain personal service spares issued and inventory records to the highest standard, Ensure all anomalies are quickly and effectively reported and resolved, Ensure that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified, Make returns of all fully completed service documentation, Service Reports, Expenses Claims, daily, To ensure that quality standards are maintained while servicing the equipment, To maintain good communication at all relevant levels of customer organization, In case, customer gives poor rating while taking feedback about our services, necessary support must be taken from colleagues and ensure that customer complaint is resolved, Knowledge Management To continuously update the technical knowledge of products, To develop applications knowledge, To develop soft skills related to communication, selling and customer management, Cross functional support To support all colleagues as and when necessary, aligning to objectives of organization growth, To help Service Sales by following up on contract status, Account Receivables and promoting Upgrades / Accessories / Consumables , Basic Qualifications Education: Any graduate/postgraduate preferably Science Required work experience: Should have more than 6-8 years of experience in the relevant field, Experience in a Customer Service Environment Background in Electronics preferably gained in a high technology service, environment, with an understanding of analytical or clinical instrument applications, Competency Required: Strategic Perspective: Provides innovative growth ideas, Collaborates well across PKI, Develop Service coverage and sales plan (customers) Leadership Provides inspirational leadership, Strong communication/presentation skills Attracts/develops/retains high potential/ performing teams, Collaborates well with all PKI organizations Preferred Characteristics Resourceful and resilient in achieving goals, focused on achieving results Enthusiastic Proactive mindset with strong sense of responsibility and ownership Creates and maintains effective customer relationships, Ability to communicate in a professional manner with customers on all levels, providing service information, technical data, and general help as necessary, Ability to communicate internally, orally and in writing, Negotiating and influencing skills Understanding of excellent Customer Service
Posted 2 months ago
0.0 - 5.0 years
2 - 4 Lacs
Kolhapur, Palghar, Mumbai (All Areas)
Hybrid
Role & responsibilities Maintains relationships with the Existing clients by providing support, information, guidance, recommending new products, recommending service improvements, and visiting the client location on a regular basis. Installation of company products at customer sites Attend printer breakdown calls and deliver prompt customer support Identifies product improvements or new products by remaining current on industry trends, market activities, and Gain knowledge on competition. Maintaining customer records based on service reports and analysing the market requirements and sharing the same to the managers on daily and weekly basis. Planning for AMC and Schedule Maintenance for Existing and New Clients and Customers. Should be ready to travel for the service as per the company requirements. Working along with the sales team in Initiating Demo for the interested Customers and client based on the product requirements. Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. Prepares reports by collecting, analysing, summarizing information based on the market requirement and sharing the same to the managers on weekly and Daily Basis. Maintains quality service and establishing Customer Relationship. Willingness to travel extensively as per company requirements Contributes to team effort by accomplishing related results as per guidelines. Leads Generation and hunt for new opportunities where we can promote our products. Preferred candidate profile
Posted 2 months ago
3.0 - 8.0 years
6 - 9 Lacs
Kolhapur, Surat, Mumbai (All Areas)
Work from Office
Please call on Call : 8097516674 Mail : sangeeta@contactxndia.com Role & responsibilities Area Service Incharge Location : Mumbai/Kolhapur/Surat Exp : 3to 5 years Education : Diploma/Degree in Electrical or Electronics POSITION PURPOSE * To ensure post - sales services to customers of the assigned territory * To provide proactive customer care services to projects * To manage ASP network in the territory * To ensure quality delivery of warranty services * To coordinate service camps at projects sites * To ensure customers satisfaction as targeted * To resolve customer care issues pertaining to dealers JOB PROFILE * To supervise service delivery of SPs ( service personnel ) on daily basis * To monitor call pendency of every SP on daily basis * To take corrective action on pending calls in order to ensure timely closure * To provide CBS installation trainings to SPs * To ensure spare parts availability with each ASP * To review requirement of spare parts of each ASP based on consumption trends on monthly basis * To take corrective actions on gaps found in MSL maintenance of spare parts with ASPs * To ensure achievement of PMC sales target * To check quality of PMC service deliveries done by SPs * To provide proactive installation support to projects & keep record at each stage * To provide proactive installation pre-operative guidance to 100% customers * To visit sites during installation process * To organise service camps at projects sites * To visit sites during service camps * To resolve customers complaints as per defined CC timelines * To track & monitor franchisee wise call quality * To personally visit unsatisfied customers and close loop * To ensure that customers satisfaction to be more than 95% * To manage spare parts and ensure that every replaced part is returned to factory within committed timelines * To visit dealers counters in the territory * To resolve issues of dealers related to customer care * To assess dealers plumbers confidence on Jaquar products installation * To provide complete bathing solutions installation trainings to dealers plumbers to develop them for carrying out quality installations Preferred candidate profile
Posted 2 months ago
1.0 - 5.0 years
2 - 3 Lacs
Gorakhpur
Hybrid
Position Title: Field Service Engineer Location: Gorakhpur (The candidate should be from Gorakhpur or its nearby location) Roles & Requirement 1-5 years Experience Segment: Cardiology, Neurology, Urology Products: ECG, MPM, TMT, EEG, EMG, PSG, Holmium Laser, Thulium Fiber Laser and Morcellator Diploma/Degree in Biomedical or Electronics Good Experience in servicing, installation, repairing and maintenance in medical devices/equipment's. Application Process: Interested candidates should submit their resume to recruitment@allengersglobal.com or WhatsApp: 8288806351 Only shortlisted candidates will be contacted for further consideration.
Posted 2 months ago
0.0 - 5.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Job Title:Microsoft Customer Engagement (CE) Support Consultant Experience0-5 Years Location:Bangalore : Technical Skills: 1. Microsoft Dynamics 365 CE Expertise: Proficiency in Dynamics 365 CE modules such as Sales, Customer Service, Marketing, and Field Service. Understanding of data structures, relationships, and Microsoft Dataverse (formerly Common Data Service). 2. Power Platform Skills: Familiarity with Power Automate (for workflows), Power BI (for reporting), and Power Apps (for simple app customizations). Basic scripting knowledge for customization (e.g., JavaScript for form customizations, C# for plugins). 3. Integration and APIs: Experience with data integration tools like KingswaySoft, Scribe, or Azure Logic Apps. Familiarity with REST APIs and OAuth authentication for CE integrations. 4. System Administration: Knowledge of system security, role-based access, and auditing features. Proficiency in managing updates, patches, and troubleshooting performance issues. 5. Troubleshooting Tools and Techniques: Proficient with tools like Fiddler, XrmToolBox, or Dynamics 365 Trace Viewer. Ability to analyze logs, trace performance, and debug errors. Functional Skills: Strong understanding of business processes related to sales, customer service, and marketing. Ability to gather and document requirements to align solutions with business needs Key Responsibilities: 1. Technical Support and Issue Resolution: Provide first-line to advanced support for Dynamics 365 CE issues, Including performance degradation, data inconsistencies, and integration failures. Troubleshoot errors, implement fixes, and document resolutions for future reference. Work with Microsoft Support to escalate unresolved issues and ensure timely resolution. 2. System Administration and Maintenance: Monitor and manage system environments to ensure stability, security, and compliance. Apply updates, patches, and service packs while minimizing system downtime. Conduct regular system health checks and performance monitoring. 3. Configuration and Customization: Assist in configuring Dynamics 365 CE to meet client-specific needs, such as custom fields, forms, and workflows. Support simple to medium customizations using Power Platform tools like Power Automate, Power Apps, and Power BI. Troubleshoot custom integrations and plugins using Microsoft Dataverse and APIs. 4. Client Relationship Management: Engage with clients to understand their business processes, identify pain points, and offer tailored solutions. Deliver clear and concise communication to clients regarding issue status, resolution steps, and best practices. Provide recommendations to improve adoption, productivity, and user satisfaction. 5. Training and Documentation: Train end-users and administrators on CE features, processes, and system changes. Create and maintain detailed support documentation, FAQs, and user guides.
Posted 2 months ago
0.0 - 2.0 years
0 - 2 Lacs
Hyderabad, Bengaluru, Mumbai (All Areas)
Work from Office
Field Recruiter (Immediate Joiners) Salary: Upto 25K Two Wheeler is Mandatory Experience: 6months to 2years Role & responsibilities: Job Summary: We are seeking a motivated and results-driven Field Recruiter to join our team, specializing in the recruitment of delivery executives/partners. The ideal candidate will have a strong background in sales or gig hiring, and be adept at working towards targets and deadlines in a fast-paced environment. This role requires a proactive approach to sourcing, engaging and onboarding talent directly in the field. Key Responsibilities: Talent Sourcing: Identify and attract potential delivery executives through various channels including job fairs, community outreach, BTL marketing activities and networking events. Relationship Building: Foster relationships with local communities, colleges and organizations to enhance recruitment efforts. Target Achievement: Work towards specific hiring targets and deadlines, utilizing effective strategies to ensure a consistent pipeline of candidates
Posted 2 months ago
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