Field Onboarding & Service Specialist

Job Description

Company Overview: PagarBook is a rapidly growing company committed to transforming the way businesses manage their workforce and payroll. Our platform is designed to simplify HR processes, enhance productivity, and improve compliance. We are looking for enthusiastic individuals to join our team and help us achieve our mission of making workforce management effortless. Job Summary: The Field Onboarding and Service Specialist will play a crucial role in ensuring that our clients have a smooth onboarding experience and receive excellent ongoing support. This role involves traveling to client sites, conducting training sessions, troubleshooting issues, and providing hands-on assistance to ensure clients are getting the most out of PagarBooks platform. Key Responsibilities: Client Onboarding: o Conduct in-person training sessions with new clients to ensure they understand how to use PagarBooks platform. o o Assist clients in setting up their accounts, configuring settings, and uploading necessary data. Develop tailored onboarding plans that address specific client needs and ensure a smooth transition. Customer Support: o Serve as the primary point of contact for clients in your region, addressing their questions and concerns. o o Provide on-site troubleshooting and support for any technical issues or questions that arise. Ensure timely resolution of client issues by coordinating with internal support and development teams. Relationship Management: o o Build and maintain strong relationships with clients to ensure their satisfaction and retention. Gather feedback from clients to identify areas for improvement and relay this information to the product team. o Educate clients on new features and updates to maximize their use of the platform.. Experience: o Minimum of 2 years of experience in a client-facing role, preferably in onboarding, training, or customer support. Skills o Strong interpersonal and communication skills, with the ability to explain complex concepts in simple terms. o o o Excellent problem-solving abilities and attention to detail. Ability to work independently and manage multiple tasks simultaneously. Proficiency in using software and technology, with a willingness to learn new tools. Other Requirements: Willingness to travel extensively within the assigned region. o o Valid drivers license and reliable transportation. Flexibility to work outside of regular business hours when necessary. Contact us at - 7406999108