Job Description

Key Responsibilities and Duties: Diagnosing and Troubleshooting: Identifying the root cause of technical issues and devising solutions. Repairing Equipment: Performing repairs to restore equipment to optimal working condition. Preventive Maintenance: Conducting routine checks and maintenance to prevent breakdowns and extend equipment lifespan. Installation and Commissioning: Installing new equipment and systems and ensuring they are functioning correctly. Technical Support: Providing on-site or remote technical support to customers, often in the field. Training: Educating customers on the proper use and maintenance of equipment. Documentation: Keeping detailed records of service activities, including diagnoses, repairs, and maintenance procedures. Customer Interaction: Communicating effectively with customers to understand their needs and ensure satisfaction. Compliance: Adhering to safety regulations and company procedures. Essential Skills and Qualifications: Technical Expertise: Strong understanding of relevant equipment, systems, and technologies. Problem-Solving: Ability to diagnose and resolve technical issues efficiently. Communication: Effective communication skills to interact with customers and colleagues. Customer Service: Excellent customer service skills to ensure customer satisfaction. Physical Stamina: Ability to perform tasks that may involve physical exertion, such as lifting and moving equipment. Teamwork: Ability to collaborate effectively with other team members. Education/Experience: Bachelor's degree in a relevant engineering field (e.g., mechanical, electrical) or equivalent experience. Variations in Service Engineer Roles: Field Service Engineer: Provides on-site technical support and maintenance at customer locations. Professional Services Engineer: Develops and implements customized software solutions and integrations. Sales and Service Engineer: Combines sales and service roles, generating leads and providing technical support. Maintenance Engineer: Focuses on planning, scheduling, and executing maintenance tasks. For more details call or whats app Mayank (HR) Mob: 7897037297 Mail: Mayank@hirex.co.in