Service Manager - Telecom

Job Description

Service Manager Role & responsibilities: - Primary responsibility will be to provide commercial and administrative support to service department. - To plan and attain sales target of service department. - Handling service department operations including Day to Day work allocation & planning of service engineers / technicians for job execution at site. - Cordinating service activities with inhouse technicians and sub contractors for territory of West India and key accounts - Spare part management and accountability. - To monitor billings and receivables. - Collection of payments and necessary tax forms. - Prepare quotations for service contracts and casual service jobs - Prepare, Maintain and update regularly the AMC data base and ensure renewal of contracts. - Managing AMC accounts of customers. - Prepare and Coordinate service schedules - Prepare and update list of Warranty units and AMC units - Visit key customers for meetings as and when required. - Depute technicians to sites for service works and approve their expense vouchers. - Monitoring service report files and database. - Organisnig training programs for on field service technicians and sub contractors including customer maintenance personnels from time to time. - Supervising & monitoring customer complaint register to ensure no escalation of open calls - Involving technical resource to analyse root cause of repeated complaints or failure and maintain reports of such findings and analyses for future reference. - Checking of quality of work, measurement certification, billing certification & collection of payments. - Material Planning delivery arrangement for Project/Service - Checking of service reports and inform material requirement. - Closing the complaints as per specified response time resolution and time - Monitoring of movements of Service people. - Co-ordination with Vendors/Contractors. - Support the Sales, Project & Service function in all aspects required from time to time Apply Save Save Pro Insights