Field Service Engineer

Gutor is a leading international manufacturer of UPS systems

Gutor

Industry

Manufacturing Industrial UPS.

Field Service Engineer

Location: Pune, Maharashtra, India

Our Offer: What’s in it for me?

• Global family leave.
• Personal development opportunities.
• Interactive employee engagement activities.
• Be part of a growing company with an excellent industry reputation, a recognized leader in a market where energy services are in demand.
• Positive corporate culture and strong team work.

Essential Duties And Responsibilities

• To perform field service (customer site service) activities involving the installation supervision, commissioning, maintaining, modification, onsite training, system upgrade and repair of complex Gutor AC & DC UPS equipment.
• Responsible for a region or subgroup of field services.
• Performs installation supervision and commissioning of Gutor products including the batteries.
• Performs maintenance for Gutor UPS equipment including batteries.
• Trains customers on equipment operation and maintenance of Gutor products.
• Represents Gutor in dealing with customer concerns.
• Responsible for identifying and reporting failure modes encountered when in the field. Also responsible for determining the cause of these failures.
• Solve UPS problems at customers site and provides reports on these issues.
• Providing 24hrs telephone support for customers.
• Acquisition of Customer Service products.

SECONDARY DUTIES

• Support internal for spare parts warranty, preparation, assembly, onsite training and etc.
• Improve on site report and process.

EDUCATION—MINIMUM REQUIRED LEVEL:

• Degree/Diploma in Electrical / Electronic engineering
• Computer literacy is necessary.

EXPERIENCE—MINIMUM REQUIRED:

• 2-3 yrs exp. in Oil & Gas sector, Power Generation or UPS technical experience is an added advantage.
• Fresh graduate in Electrical / Electronic engineering.
• Willing to travel up to 90% within international (onshore & offshore).
• Computer literate and fluent in spoken English and others country language will add advantage.

KNOWLEDGE AND SKILLS —REQUIRED:

• Demonstrated ability to function successfully across multiple cultures and nationalities.
• Excellent verbal and written communication skills in English are essential.
• Ability to interface with all functional areas of the company.
• Global flair
• Microsoft Office – Excel, Word and Power Point.

KNOWLEDGE AND SKILLS — DESIRED BUT NOT ESSESTIAL:

• Every other language is an advantage.
• Technical and practical knowledge of UPS systems in commercial or industry type.
• Knowledge of Innorsoft, and Siebel/Orcacle CX and SAP will be add advantage.
• Knowledge of site report preparation process is a plus.

PERSONAL ATTRIBUTES:

• Team and customer oriented.
• Highly motivated, responsive, and energetic individual.
• Well prepare person.
• Time management.
• Work under pressure.