GLORY

Description JOB TITLE: Helpdesk Executive REPORTING TO: Help Desk – Team Leader PURPOSE OF THE ROLE Attend to Calls pertaining to customer complaints, data management and reporting. Key Responsibilities KEY RESPONSIBILITIES Attend to calls pertaining to customer queries, complaints on the toll free line and record them Assign calls to respective Senior engineers/Engineers Monitor the call progress and status Data Management pertaining to Service calls and escalations Data Analysis & suggesting appropriate action Robust Reporting: MIS, Internal Point of contact for the Field engineers for non technical issues Skills, Knowledge & Expertise KEY INTERFACES Staff from Service Team Product/Tech support team GGS Central office Clients and their respective Admin teams EDUCATIONAL QUALIFICATIONS / TRAINING Graduate with at least 2 year of relevant experience About GLORY Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory Values The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first. Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.

Description JOB SPECIFICATION JOB TITLE: State Service Incharge REPORTING TO: Regional Operations Manager JOB TYPE: Fixed term START DATE: Immediately PURPOSE OF THE ROLE Regional support for the direct installations of cash sorter machines manufactured by Glory Global Solutions and Talaris India Pvt Ltd across India. EDUCATIONAL QUALIFICATIONS / TRAINING Diploma in Engineering with more than 5 years experience in the industry. REQUIRED SKILLS AND ABILITIES Ability to handle team Ability to resolve technical issues Client Interfacing Technical Training Highly self motivated and responsible, with keen attention to detail Good written and oral communication skills Key Responsibilities Machine installations in the regions allocated by the firm Train end users in banks and financial institutions on the various machine related functionalities Manage SLA Build team for the region Manage Team of Field service engineers Liaise with the Services Help desk to get the logged service requests or complaints closed in time through team of engineers Support engineers for handling critical issues Training of engineers Manage and ensure scheduled preventive maintenance Managing spares support in the region Co-ordinating with Customers in the region for the queries and escalations Manage reporting to local / regional Bank teams KEY INTERFACES Partner Engineers Customers in the region GGS Central office Skills, Knowledge & Expertise Diploma in Engineering with more than 5 years experience in the industry. About GLORY Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory Values The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first. Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.

Description ROLE TITLE: Field Service Engineer FUNCTION : Field Service REGION: Asia Pacific REPORTING : State Service Incharge LOCATION: India COMPANY OVERVIEW As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business. Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience. We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business. ROLE PURPOSE Field support for the direct installations in the specified region. Key Responsibilities Machine installations in the regions allocated by the firm Train end users in banks and financial institutions on the various machine related functionalities Manage SLA Resolve technical issues of the installed units Get the service requests closed in time Carrying out scheduled preventive maintenance Manage MIS & service reports Skills, Knowledge & Expertise EDUCATION AND QUALIFICATIONS Education Level: Diploma in Engineering Freshers Qualifications: Up to 2 years experience in the industry REQUIRED SKILLS AND COMPETENCIES Preferably from Banking Automation Background.(Currency Processing Machines) Ability to resolve technical issues Client Interfacing Self motivated and responsible, with keen attention to detail Reasonable written and oral skills About GLORY Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory Values The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first. Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.

Description ROLE TITLE: Field Service Engineer FUNCTION : Field Service REGION: Asia Pacific REPORTING : State Service Incharge LOCATION: India COMPANY OVERVIEW As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business. Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience. We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business. ROLE PURPOSE Field support for the direct installations in the specified region. Key Responsibilities Machine installations in the regions allocated by the firm Train end users in banks and financial institutions on the various machine related functionalities Manage SLA Resolve technical issues of the installed units Get the service requests closed in time Carrying out scheduled preventive maintenance Manage MIS & service reports Skills, Knowledge & Expertise EDUCATION AND QUALIFICATIONS Education Level: Diploma in Engineering Freshers Qualifications: Up to 2 years experience in the industry REQUIRED SKILLS AND COMPETENCIES Preferably from Banking Automation Background.(Currency Processing Machines) Ability to resolve technical issues Client Interfacing Self motivated and responsible, with keen attention to detail Reasonable written and oral skills About GLORY Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory Values The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first. Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.

Description ROLE TITLE: Field Service Engineer FUNCTION : Field Service REGION: Asia Pacific REPORTING : State Service Incharge LOCATION: India COMPANY OVERVIEW As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business. Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience. We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business. ROLE PURPOSE Field support for the direct installations in the specified region. Key Responsibilities Machine installations in the regions allocated by the firm Train end users in banks and financial institutions on the various machine related functionalities Manage SLA Resolve technical issues of the installed units Get the service requests closed in time Carrying out scheduled preventive maintenance Manage MIS & service reports Skills, Knowledge & Expertise EDUCATION AND QUALIFICATIONS Education Level: Diploma in Engineering Freshers Qualifications: Up to 2 years experience in the industry REQUIRED SKILLS AND COMPETENCIES Preferably from Banking Automation Background.(Currency Processing Machines) Ability to resolve technical issues Client Interfacing Self motivated and responsible, with keen attention to detail Reasonable written and oral skills About GLORY Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory Values The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first. Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.

Description ROLE TITLE: Field Service Engineer FUNCTION : Field Service REGION: Asia Pacific REPORTING : State Service Incharge LOCATION: India COMPANY OVERVIEW As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business. Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience. We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business. ROLE PURPOSE Field support for the direct installations in the specified region. Key Responsibilities Machine installations in the regions allocated by the firm Train end users in banks and financial institutions on the various machine related functionalities Manage SLA Resolve technical issues of the installed units Get the service requests closed in time Carrying out scheduled preventive maintenance Manage MIS & service reports Skills, Knowledge & Expertise EDUCATION AND QUALIFICATIONS Education Level: Diploma in Engineering Freshers Qualifications: Up to 2 years experience in the industry REQUIRED SKILLS AND COMPETENCIES Preferably from Banking Automation Background.(Currency Processing Machines) Ability to resolve technical issues Client Interfacing Self motivated and responsible, with keen attention to detail Reasonable written and oral skills About GLORY Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory Values The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first. Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.

Description ROLE TITLE: Field Service Engineer FUNCTION : Field Service REGION: Asia Pacific REPORTING : State Service Incharge LOCATION: India COMPANY OVERVIEW As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business. Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience. We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business. ROLE PURPOSE Field support for the direct installations in the specified region. Key Responsibilities Machine installations in the regions allocated by the firm Train end users in banks and financial institutions on the various machine related functionalities Manage SLA Resolve technical issues of the installed units Get the service requests closed in time Carrying out scheduled preventive maintenance Manage MIS & service reports Skills, Knowledge & Expertise EDUCATION AND QUALIFICATIONS Education Level: Diploma in Engineering Freshers Qualifications: Up to 2 years experience in the industry REQUIRED SKILLS AND COMPETENCIES Preferably from Banking Automation Background.(Currency Processing Machines) Ability to resolve technical issues Client Interfacing Self motivated and responsible, with keen attention to detail Reasonable written and oral skills About GLORY Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory Values The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first. Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.

As a Field Service Engineer at our company, you will be responsible for providing field support for direct installations in the specified region of Asia Pacific, with a reporting line to the State Service Incharge based in India. Our company is a global leader in cash technology solutions, serving various industries including financial, retail, cash center, and gaming. We are committed to ensuring that our clients" cash is protected and always operational to help them build stronger businesses. In this role, you will be involved in machine installations in the designated regions, conducting training sessions for end users in banks and financial institutions on machine functionalities, managing SLAs, resolving technical issues, closing service requests promptly, performing scheduled preventive maintenance, and handling MIS & service reports efficiently. To qualify for this position, we are looking for candidates with a Diploma in Engineering and up to 2 years of experience in the industry. Ideally, you should have a background in Banking Automation, particularly with Currency Processing Machines. You should possess strong technical troubleshooting skills, excellent client interfacing abilities, self-motivation, attention to detail, and good written and oral communication skills. Our company, Glory, is a global leader in Customer Experience Automation, known for our innovative solutions that empower businesses to save time, money, and deliver exceptional customer experiences. We value our people and believe that our success is driven by our dynamic team. By joining Glory, you will have the opportunity to work with cutting-edge technology and collaborate with colleagues worldwide to deliver remarkable solutions across more than one hundred countries. If you are looking to make a global impact and be part of a team that prioritizes innovation, development, and well-being, Glory is the place for you. Our company values Customer Delight, Integrity, Innovation, Speed, Diversity & Respect, and Teamwork, and we are committed to working together to meet new challenges, exceed expectations, and drive business transformation. Join Glory today and be a part of our mission to innovate the future of customer experience automation.,

Description JOB TITLE: Helpdesk Executive REPORTING TO: Help Desk – Team Leader PURPOSE OF THE ROLE Attend to Calls pertaining to customer complaints, data management and reporting. Key Responsibilities KEY RESPONSIBILITIES Attend to calls pertaining to customer queries, complaints on the toll free line and record them Assign calls to respective Senior engineers/Engineers Monitor the call progress and status Data Management pertaining to Service calls and escalations Data Analysis & suggesting appropriate action Robust Reporting: MIS, Internal Point of contact for the Field engineers for non technical issues Skills, Knowledge & Expertise KEY INTERFACES Staff from Service Team Product/Tech support team GGS Central office Clients and their respective Admin teams EDUCATIONAL QUALIFICATIONS / TRAINING Graduate with at least 2 year of relevant experience About GLORY Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory Values The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first. Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.

Company Description Glory Global Solutions SA Pvt. Ltd. Glory’s solutions enhance customer experiences in retail stores, restaurants, hotels, and banks across the globe. Our offerings automate routine processes, giving staff more time to focus on delivering superior customer service. By freeing companies from low-value activities, we empower our clients to transform their operations and maximize the value provided by their staff. With a commitment to customer success, our experienced professionals deliver peace of mind and enable a safe and confident path forward. Our parent company, GLORY Ltd., is headquartered in Himeji, Japan. Role Description This is a full-time on-site role for a Field Services Engineer located in Bhuj-Kutch and Palanpur-Banaskantha, Gujarat . The Field Services Engineer will be responsible for providing technical support, troubleshooting issues, and performing preventive maintenance on equipment. Daily tasks will include addressing technical concerns, ensuring customer satisfaction, and maintaining service records. The role requires frequent communication with customers to provide excellent customer service and ensure seamless operation of equipment. Qualifications Experience in Field Service and Preventive Maintenance Proficiency in Troubleshooting and Technical Support Strong Customer Service skills Ability to work independently and on-site in Bharuch Excellent communication and interpersonal skills Relevant technical certifications or degrees are a plus Problem-solving skills and a proactive attitude 2 wheeler with valid driving license is mandatory If anyone interested, please share your updated resume on mehul.prajapati@in.glory-global.com or whatsapp on 9033363227

Description ROLE TITLE: Field Service Engineer FUNCTION : Field Service REGION: Asia Pacific REPORTING : State Service Incharge LOCATION: India COMPANY OVERVIEW As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business. Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience. We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business. ROLE PURPOSE Field support for the direct installations in the specified region. Key Responsibilities Machine installations in the regions allocated by the firm Train end users in banks and financial institutions on the various machine related functionalities Manage SLA Resolve technical issues of the installed units Get the service requests closed in time Carrying out scheduled preventive maintenance Manage MIS & service reports Skills, Knowledge & Expertise EDUCATION AND QUALIFICATIONS Education Level: Diploma in Engineering Freshers Qualifications: Up to 2 years experience in the industry REQUIRED SKILLS AND COMPETENCIES Preferably from Banking Automation Background.(Currency Processing Machines) Ability to resolve technical issues Client Interfacing Self motivated and responsible, with keen attention to detail Reasonable written and oral skills About GLORY Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory Values The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first. Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.

Description ROLE TITLE: Field Service Engineer FUNCTION : Field Service REGION: Asia Pacific REPORTING : State Service Incharge LOCATION: India COMPANY OVERVIEW As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business. Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience. We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business. ROLE PURPOSE Field support for the direct installations in the specified region. Key Responsibilities Machine installations in the regions allocated by the firm Train end users in banks and financial institutions on the various machine related functionalities Manage SLA Resolve technical issues of the installed units Get the service requests closed in time Carrying out scheduled preventive maintenance Manage MIS & service reports Skills, Knowledge & Expertise EDUCATION AND QUALIFICATIONS Education Level: Diploma in Engineering Freshers Qualifications: Up to 2 years experience in the industry REQUIRED SKILLS AND COMPETENCIES Preferably from Banking Automation Background.(Currency Processing Machines) Ability to resolve technical issues Client Interfacing Self motivated and responsible, with keen attention to detail Reasonable written and oral skills About GLORY Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory Values The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first. Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.