Field Service Engineer

Primary Responsibilities:

1. Supervision of Service Technicians

• Oversee daily activities of HVAC technicians, assign service calls, and monitor job progress.
• Ensure technicians follow safety standards, company policies, and manufacturer procedures.
• Conduct regular field visits to inspect work quality and provide on-site guidance.

2. Work Scheduling & Coordination

• Plan and schedule preventative maintenance and service activities.
• Coordinate with clients for site access and service timing.
• Handle emergency service requests and ensure timely response.

3. Customer Service & Communication

• Serve as the primary point of contact for client escalations and complaints.
• Ensure high levels of customer satisfaction through prompt issue resolution and clear communication.
• Prepare and present service reports and recommendations to clients.

4. Quality Control & Compliance

• Inspect completed work to ensure compliance with quality standards and industry regulations.
• Ensure proper documentation of work orders, maintenance logs, and inspection checklists.
• Monitor equipment usage, calibration, and availability of tools and safety gear.

5. Technical Support & Troubleshooting

• Assist technicians with complex diagnostics and repairs.
• Stay updated on the latest HVAC technologies, codes, and techniques.
• Provide hands-on technical support when required.

6. Training & Development

• Identify skill gaps and coordinate technical training for service staff.
• Conduct toolbox talks, safety briefings, and knowledge-sharing sessions.
• Mentor junior technicians and support their growth within the team.

7. Inventory & Resource Management

• Monitor inventory levels of spare parts, tools, and consumables.
• Coordinate with the procurement team for stock replenishment.
• Maintain records of material usage per job for billing and tracking.

8. Reporting & Documentation

• Maintain accurate service logs, time sheets, and performance records.
• Prepare weekly and monthly performance reports for management review.
• Track job completion status, downtime, and technician productivity.

Key Skills Required:

• Strong HVAC technical knowledge (residential and/or commercial systems)
• Leadership and team management
• Time management and problem-solving skills
• Customer handling and communication
• Familiarity with safety standards and HVAC regulations

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Experience:

• Field service: 2 years (Required)

Language:

• Tamil (Required)
• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Willingness to travel:

• 75% (Required)

Work Location: In person