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Beckman Coulter
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Field Service Engineer

Field Service Engineer

Beckman Coulter

1 - 5 years

3 - 7 Lacs

ahmedabad

Posted:-1 days ago| Platform:

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Skills Required

business system application support manager technology healthcare customer relationship life sciences technical support preventive maintenance solution architecting logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

The role of Field Service Engineer is critical to Service operation. He / She is being the first touch point for the customer serves as our most important brand ambassador.

He / She has all the requisite knowledge of the product that includes the theory, hardware, features and its application. FSE should be capable of demonstrating the features and ensure that customer is able to make optimal use of the capability of the equipment while also ensuring all other service parameters such as response time and repair time are meeting customers expectations.

FSE also own the responsibility of providing installation, warranty and post warranty services and convert the unit from warranty to service contract immediately on expiry of the warranty period. FSE also ensures on-time renewal of service contracts.

Essential Responsibilities:

Field Service
- Adhere to repair time and response time requirements.
- Provide installation, breakdown repair, Modifications and Preventive Maintenance services.
- Application support for optimal utilization of the unit(equipment).
- Adhere to all service documentation guidelines.
- Comply to Service SOP and guidelines.

Service Business
- On time Warranty conversion.
- On time Contract renewal.
- Quote to Cash process for Time and material Jobs.
- Support Service campaigns and special initiatives.

Position reports to:

Regional Service Manager or as may be stated for a given position.

Main interactions:

Customers, Sales associates in the region, Service admin team, Fellow associates within service team, Manager, Functional team members (HR, finance, Logistics).

Key Success Factors

Application knowledge of the product.

Technical knowledge of the product.

Business acumen and understanding.

Customer relationship.

Decent communication.

Service attitude -Positive attitude with demonstrated Problem Solving skills.

Strong team player.

Planning and prioritization.

Able to handle sensitive customer issues/situations and pressure.

Education / Skills:

Education : Bachelors degree in engineering/Technology /Science, post-graduation preferred.

Experience: 1+ year service experience

Application background with flair for technical support,

Excellent verbal / written communication skills and leadership.

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Field Service Engineer