F&B Supervisor

Job Description

About us Alma Bakery Cafe is an innovative venture that redefines the cafe experience by harmonizing nature with a modern indoor setting. Backed by a family of seasoned bakers with over 60 years of legacy, Alma embodies a passion for culinary excellence and a commitment to conscious, mindful consumption. Rooted in expertise and a vision to serve the discerning tastes of NCR, Alma Bakery Cafe is more than just a destination its a journey into a world of flavors crafted with care, sustainability, and unparalleled dedication to quality. Join us in creating exceptional experiences and be part of a brand that values innovation, heritage, and a love for all things delicious! for more details visit us at almafoods.in Job Summary This position contributes to the success of Alma Bakery cafes by assisting day-to-day outlet operations and guiding team members during assigned shifts to maintain a premium customer experience for our patrons. The Shift Supervisor ensures smooth shift execution, supports the Restaurant Manager, and upholds operational excellence, customer service standards, and company values. Key Responsibilities Supervise daily FB operations to ensure high-quality service. Monitor dining areas, kitchen, and bar to ensure cleanliness and adherence to safety standards. Coordinate between front-of-house and back-of-house staff Schedule, train, and supervise FB staff (waiters, bartenders, hosts, etc.). Ensure excellent guest experiences by addressing complaints and feedback promptly. Maintain high standards of customer service, ambiance, and food presentation. Engage with guests to get insights into their satisfaction and preferences. Enforce compliance with health, safety, and hygiene regulations. Design duty rosters to ensure adequate coverage for all FB operations (restaurant, bar, room service, events, etc.). Delegate tasks and ensure responsibilities are carried out efficiently. Motivate team members and resolve any staff conflicts. Qualification Skills Any Graduate (preferred IHM student or hotel management graduate) Must have 3 years + experience in Fine Dinning within 2years+ into leading role. Skilled in delivering exceptional customer experiences and resolving issues promptly. Strong analytical skills to identify challenges and implement effective solutions. Ability to engage with customers, staff, and stakeholders clearly and professionally. Knowledge of industry trends, customer preferences, and competitor activities to maintain a competitive edge. Skilled in prioritizing tasks and managing time effectively in a fast-paced environment. Ensures adherence to legal requirements, health, and safety regulations, and company policies. Competencies were looking for Embodying Our Mission and Values : Aligning actions and decisions with core principles demonstrates commitment to the company s vision. Enabling Team Success : Supports, guides, and inspires others to reach their full potential and contribute to shared goals. Driving Results : Focuses on achieving measurable outcomes through determination, efficiency, and accountability. Leading with Integrity : Upholds ethical standards, fosters trust, and ensures transparency in all actions and decisions. What youll get here Simplified Career Growth Plan Comprehensive Leave Policy Automated Process and System This role is based in ALMA Bakery Cafe 142 where as Shift Supervisor is accountable for enhancing and growing store performance to align with our mission and objectives.