Team Member

Job Description

As a Team Member - FB Services at ALMA Bakery and Cafe, you will be responsible for delivering an exceptional guest experience by providing prompt, courteous service, maintaining cleanliness, and ensuring quality in food and beverages. You will play a key role in enhancing customer satisfaction and supporting daily operations. Roles and Responsibilities Greet and welcome guests in a friendly manner. Take accurate food and beverage orders and ensure prompt service. Provide menu recommendations and assist guests with any inquiries. Handle customer complaints professionally and escalate when necessary. Prepare and serve food and beverages as per standard operating procedures. Follow all hygiene, safety, and sanitation guidelines. Assist in maintaining inventory and stock levels. Ensure cleanliness of tables, counters, and service areas. Qualification and Experience Must be diploma or degree holder in hospitality or similar field. 2 year in a similar FB service role preferred. Freshers with the right attitude are welcome. Skills Required: Strong customer service and communication skills. Ability to work in a fast-paced environment. Basic knowledge of food safety and hygiene practices. Ability to handle transactions and operate a POS system. A team player with a positive attitude.