F&B Manager

As the F&B Manager, you will be responsible for overseeing all food and beverage operations to ensure the delivery of an exceptional guest experience. Your main objectives will be to forecast, plan, and manage all F&B outlets, staff, and finances in order to optimize sales and revenue through customer satisfaction and employee engagement. Your primary focus will be on guest satisfaction, aiming to exceed guest expectations and maximize guest satisfaction scores by handling complaints effectively and providing proper service recovery. You will be tasked with maintaining high service standards, both externally with guests and internally with staff, anticipating customer needs and proactively addressing any concerns. Staying abreast of industry trends will be crucial, as you will be expected to make recommendations to enhance the competitive standing of the F&B outlets. Collaboration with the head chef and kitchen staff will be necessary to ensure the smooth operation of the kitchen, develop quality menus that align with business objectives, and achieve budgeted food costs. Your role will also involve fostering employee satisfaction through effective leadership and motivational techniques to enhance productivity and job satisfaction among your team members. Recruitment, training, and performance appraisals will be part of your responsibilities in building a strong and talented workforce. Effective coordination with other departments will be essential to ensure seamless operations and achievement of departmental goals. Communication with your immediate supervisor regarding any significant issues or developments will be vital to maintain transparency and address challenges promptly. You will be expected to implement cost control measures to minimize breakage and pilferage, as well as develop revenue management strategies to achieve revenue and profit targets. Setting clear targets, KPIs, schedules, policies, and procedures will be key to driving revenue growth and operational efficiency. Ensuring compliance with health and safety regulations will be imperative to maintain a safe and secure environment for guests and staff alike. Your commitment to upholding policies and regulations will contribute to the overall success and reputation of the F&B operations.,