Facilities Manager – Soft Service specialist

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Qualcomm Overview:

Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.

General Summary:

General Summary:

Effectively manage and support the operational delivery of facilities management to all properties within Hyderabad.

The Soft Services Manager is a critical leadership role responsible for overseeing and managing the delivery of a comprehensive range of soft services to ensure a high-quality, safe, and efficient working environment. This role involves strategic planning, operational management, vendor relationship management, financial oversight, and team leadership.

The Soft Services Manager will collaborate closely with other departments to support the overall business objectives and enhance the employee experience.

As good understanding and knowledge of FM related systems which supports Facilities Management ensuring compliance with related and relevant legislation and all statutory requirements.

Minimum Qualifications:

• Bachelor's degree and 10+ years of Housekeeping, Hotel management and Building maintenance related work experience.
• Master's degree in facility management and business management or related field are preferred

Preferred Qualifications:

• Six sigma / CMMS/ iOffice certification or working experience on various facility management tools
• 10+ years of Expert in handling the Tech parks, Campus management with multiple sites or Building operations and handling with multiple stakeholders

Key Responsibilities:

Strategic Planning and Development:

• Develop and implement strategic plans for soft services aligned with the organization's goals and objectives.
• Identify opportunities for service improvements, innovation, and cost optimization.
• Stay in on of industry best practices and emerging trends in soft services management.

Operational Management:

• Oversee the day-to-day operations of soft services, including cleaning, reception, Meeting & Conference rooms, Labs & Data centers, Cafeterias, Collab’s space, Office floors, mailroom services, waste management, and grounds maintenance.
• Ensure the 52-week housekeeping calendar is maintained and effectively implemented and Monthly (MIS and MMR), weekly and daily reports, checklist, spent analysis report, and payment trackers and Maintain HK consumptions and inventory management HK material
• Helpdesk Services, Call logs monitoring & movement coordination.
• Collaborate with staff to develop and implement strategic facilities solutions and Set clear targets with defined accountability, aligning and inspiring the team towards common goals.
• Promote awareness and proper usage of personal protective equipment (PPE) to ensure safety and compliance.
• Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure service quality and efficiency.
• Develop and implement policies, procedures, and standards for soft service delivery.
• Conduct regular audits and inspections to ensure compliance with quality standards and regulations.

Vendor Relationship Management:

• Manage relationships with external vendors, Suppliers, tracking their performance and issue resolution.
• Evaluate vendor performance against SLAs and contractual obligations.

Financial Management:

• Develop and manage the soft services budget, ensuring cost-effectiveness and adherence to financial targets.
• Monitor expenditure, analyze variances, and implement cost control measures.
• Prepare financial reports and forecasts related to soft services.

Team Leadership and Development:

• Lead, mentor, and develop the soft services team, fostering a positive and collaborative work environment.
• Set clear performance expectations, provide regular feedback, and conduct performance appraisals.
• Identify training and development needs and ensure appropriate training is provided.
• Promote teamwork and effective communication within the team.

Stakeholder Management:

• Build and maintain strong relationships with internal stakeholders, including employees, department heads, and senior management.
• Act as the primary point of contact for soft service-related inquiries and issues.
• Communicate effectively with stakeholders regarding service updates, changes, and performance.

Health, Safety, and Environment (HSE):

• Ensure compliance with all relevant health, safety, and environmental regulations and standards within soft service operations.
• Implement and monitor HSE policies and procedures to create a safe working environment.
• Conduct risk assessments and implement appropriate control measures.

Soft Skills Required:

• Excellent interpersonal skills
• Strategic Thinking
• Operational Excellence
• Leadership and Team Management
• Problem-Solving and Decision-Making
• Good Command of the English Language (written and verbal)
• Ability to travel to other sites and work as part of a team or by oneself

Background Check Requirements:

• Ability to meet Qualcomm HR/Security screening requirements, including but not limited to the Qualcomm Cloud Background Check.

• References to a particular number of years’ experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfil the principal duties of the role and possesses the required competencies.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail myhr.support@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers.